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A results driven housing operations leader with extensive experience delivering high performing housing services across housing, repairs, disrepair, damp and mould, and regulatory compliance, including Awaab’s Law. Proven success in leading operational teams, driving service transformation, improving contractor performance, and managing complex housing cases while ensuring residents remain at the heart of service delivery.
An accomplished people leader with a strong track record of developing high performing teams, delivering operational excellence, and embedding a culture of accountability, continuous improvement, and customer focus. Experienced in shaping and implementing strategic initiatives, managing risk, ensuring compliance, and building effective partnerships with internal and external stakeholders to achieve organisational objectives.
Recognised for combining strategic thinking with a collaborative and solutions focused approach to improve performance, enhance resident outcomes, and deliver sustainable service improvements. Passionate about leading change, driving innovation, and creating safe, compliant, and customer-focused housing services.

Operations and Program Management Professional with over 10 years of experience in contact center operations, quality assurance, and team leadership at Amazon. Expertise in scaling high-performance teams, process optimization, and enhancing customer experience through strategic planning and innovation. Adept at implementing quality frameworks, automation tools, and operational efficiencies to drive business success.

Strategic Head of Operations with expertise in delivering large-scale housing services under Home Office contracts. Led multi-disciplinary teams to ensure safe, compliant accommodation for asylum seekers while meeting regulatory and safeguarding standards. Focused on team development, risk management, and budget control, driving solutions that align contractual compliance with resident well-being and organisational goals.

Dynamic leader with a proven track record of fostering a collaborative and empowering work culture. Expertise in building and nurturing relationships with diverse stakeholders, ensuring effective communication and engagement in fast-paced environments. Committed to promoting teamwork and driving results through strategic partnerships, enhancing overall organizational performance. Passionate about creating inclusive spaces that inspire innovation and productivity among team members.

ELIZABETH GEE

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Digital Business Operations Manager

Off-Premise Sales Consultant (Bacardi)

Sales Leadership & Account Development

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Digital Business Operations Manager

Off-Premise Sales Consultant (Bacardi)

Sales Leadership & Account Development

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