Denae Johnson
Laurens
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Ingles Pharmacy, enhancing customer satisfaction through exceptional service and accurate medication dispensing. Skilled in data entry and problem-solving, I excel in high-pressure environments, demonstrating empathy and meticulous attention to detail. Successfully trained peers, contributing to a culture of excellence and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Ingles Pharmacy
10.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier/Cook
Zaxby's Chicken Fingers & Buffalo Wings
06.2018 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Of Applied Science - Pharmacy
Piedmont Technical College
Greenwood, SC08.2023
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- Insurance billing
- Filling prescriptions
- Team collaboration
- Manual and automated medication dispensing
- Prescription interpretation
- Empathy and patience
- Proper labeling
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Certified Pharmacy Technician
Ingles Pharmacy
10.2022 - Current
Cashier/Cook
Zaxby's Chicken Fingers & Buffalo Wings
06.2018 - 08.2024
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Associate Of Applied Science - Pharmacy
Piedmont Technical College
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