Heidi McNeil
Darlington,SC
Summary
Positive, reliable, and proactive individual with strong understanding of customer service and team leadership. Possesses skills in managing staff, overseeing daily operations, and ensuring high level of customer satisfaction. Committed to enhancing store performance and creating positive shopping experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Lowes Home Improvement
11.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
Order Filler
Walmart Distribution Center
04.2017 - 09.2022
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Maintained optimal stock levels through efficient communication with purchasing team regarding reorder needs.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
Key Holder
Justice Tween Brands
04.2014 - 03.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
Education
High School Diploma -
Darlington High School
Darlington, SC06-2015
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Bank deposits
- Loss prevention strategies
Certification
- First Aid Certification
Timeline
Front End Supervisor
Lowes Home Improvement
11.2022 - Current
Order Filler
Walmart Distribution Center
04.2017 - 09.2022
Key Holder
Justice Tween Brands
04.2014 - 03.2017
- First Aid Certification
High School Diploma -
Darlington High School
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