Claudia Taulman
Clover
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Good critical thinking, organizational and prioritization skills. I am an energetic professional that strives to demonstrate a positive attitude and readiness to adapt to different situations.
Overview
8
8
years of professional experience
Work History
Account Executive
Beacon Hill Staffing
04.2024 - 09.2024
- Gathered company data and contact information to compile data for current and potential customers
- Negotiated and closed complex sales deals, resulting in increased contract values and long-term partnerships with high-value clients
- Collaborated with internal teams to meet client needs and drive customer satisfaction and retention rates
- Generated leads by contacting prospective clients by telephone and networking
Business Development Executive
Search Solution Group
01.2023 - 03.2024
- Trained and mentored new sales team members to facilitate uniform standard of performance
- Coached and motivated team to achieve revenue goals
- Drove customer intimacy and brand value by defining and segmenting needs and pain points
- Led sales planning and account management to grow existing accounts and establish new sales accounts
- Maintained open and ongoing communication with clients to meet needs and expectations
Business Development Representative
Search Solution Group
09.2022 - 12.2022
- Accomplished Business Development Representative offering expertise in marketing, sales and operations
- Consults with customers, builds strong relationships and increases hard sales numbers
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Set up potential client contacts, cultivated relationships and followed through on service needs
Hospitality Manager
P.F. Chang's Bistro
09.2020 - 07.2022
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Public Relations Intern
DiverseToons
01.2022 - 05.2022
- Drafted social media posts and created videos with eye for viral content strategies
- Assisted with planning and execution of private, company and client events
- Developed and deepened relationships with media outlets
Hostess/Food Service Worker
Webb Custom Kitchen
02.2017 - 08.2019
- Enforced staff performance and service standards to deliver consistent and positive customer experiences
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Education
Bachelor of Arts - Communications of Public Relations
North Carolina State University
Raleigh, NC05.2022
Skills
- Scheduling Management
- Training and Mentoring
- Operational Efficiency
- Work Planning and Prioritization
- Communications Strategies
- Customer Service
- Complaint Resolution
- Social Media Networking
- Event Coordination/Planning
Timeline
Account Executive
Beacon Hill Staffing
04.2024 - 09.2024
Business Development Executive
Search Solution Group
01.2023 - 03.2024
Business Development Representative
Search Solution Group
09.2022 - 12.2022
Public Relations Intern
DiverseToons
01.2022 - 05.2022
Hospitality Manager
P.F. Chang's Bistro
09.2020 - 07.2022
Hostess/Food Service Worker
Webb Custom Kitchen
02.2017 - 08.2019
Bachelor of Arts - Communications of Public Relations
North Carolina State University
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