Jasmine Mckelvey
Summerville
Summary
Personable and reliable candidate with passion for providing excellent patient care. Possesses foundational understanding of medical terminology and laboratory procedures, alongside proficiency in venipuncture and specimen handling. Dedicated to ensuring accurate and timely sample collection for improved patient outcomes.
Offering strong communication skills and dedication to learning in clinical environment. Brings understanding of patient interaction and importance of precision in medical settings. Ready to use and develop venipuncture and specimen processing skills in patient care and customer service role. Proven ability to provide excellent customer service and patient care, with the ability to resolve customer complaints in a timely manner. Posses strong problem-solving skill and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill my role. Reliable worker with excellent communication, time management, and computer skills. A driven and -detailed-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lab Phlebotomist
Roper St Francis Hospital
07.2024 - Current
- Streamlined specimen handling processes for faster turnaround times in the laboratory.
- Developed strong rapport with a diverse population of patients, addressing their concerns calmly and professionally during phlebotomy procedures.
- Ensured patient safety by adhering to strict infection control protocols during blood draws.
- Implemented more efficient methods for organizing specimen storage, maximizing available space without compromising sample integrity or accessibility for testing purposes.
- Demonstrated exceptional attention to detail while verifying patient information before each blood draw procedure, reducing errors and mitigating potential risks.
- Contributed to a positive workplace environment through teamwork, open communication, and proactive problem-solving skills among colleagues.
- Enhanced the accuracy of patient records through meticulous documentation of demographic information, test orders, and collected specimens.
- Maintained a clean, safe, and well-organized phlebotomy area to ensure optimal working conditions for both staff and patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Assisted in training and onboarding new phlebotomists.
Senior Technical Support Advisor
Conduent
06.2018 - 08.2024
- Supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software.
- Provided technical support and troubleshooting for customers with complex software and hardware issues.
- Performed daily system monitoring such as server backups and storage capacity checks.
- Troubleshoot hardware and software problems using remote access tools such as Safe Viewer and Bomgar
- Prepared evaluations of software, hardware, and recommended improvements and upgrades.
- Enhanced team productivity by providing mentoring and training to junior technical support advisors.
- Managed high-priority incidents, ensuring timely resolution and communication with stakeholders.
- Optimized ticket triage process to reduce time spent on issue assignment, leading to faster response times for customers.
- Championed the adoption of new technologies within the support team, driving efficiency improvements and enhancing overall service delivery.
Call Agent/ Assistant Trainer
Sykes Enterprises, Incorporated
06.2015 - 10.2017
- Assisted with providing excellent customer service to cellular consumers with ATT by answering all questions through telephone conversations striving to satisfy customers needs and proactively sale products.
- Assisted with training new coming employers with becoming outstanding agents as well by assisting in classrooms giving examples and walking them through step by step on how to operate the business with inbound callers about their ATT services.
- Ensured compliance with company policies by regularly reviewing procedures manuals.
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Assistant Teacher
The Sunshine House Early Learning Academy
02.2014 - 08.2014
- Assisted with conducting classroom activities promoting developmental growth.
- Participated in planning and supervising daily and scheduled activities.
- Communicated with parents about student progress and problems.
- Worked towards the social and educational growth of children.
- Created a positive learning environment by demonstrating enthusiasm for teaching students.
- Helped to maintain a positive learning atmosphere in the classroom.
- Collaborated with teachers in adapting curriculum to meet individual student goals.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Tickets/Supervised Children
Splashzone
05.2013 - 09.2013
- Assisted with providing great customer service to numbers of families coming out to enjoy their time to relax and have no worries.
- Assisted with working the cashier and front end for customer entering and exiting the premises.
Education
Certificate - Medical Office Adminstration
Williamsburg Technical College
Kingstree SC05-2025
Graduate Certificate - Phlebotomy
Williamsburg Technical College
Kingstree05-2024
Skills
- Accounting
- Good Communication and persuasion skills
- High Motivation
- Proficiency with computer applications
- Able to work with Microsoft Packages( word, excel powerpoint, etc)
- Familiar with software related data entry
- Have great communication skills both oral and written
- Dance
- Assist with training new employees with accounting
- Energetic and attractive performances
- Creative Problem- solving skills
- Time Management
- Able to work with deadlines
- Capable of working with a team or independent
- Typing at least 40 words per min
- Order of draw
- Blood collection techniques
- Hair Braiding( licensed)
- Needle disposal
- Medical terminology
- Capillary puncture
- Data entry proficiency
- Patient care
- HIPAA compliance
- Health education
- Medical records review
- Attention to detail
- Healthcare technology proficiency
- Multitasking
- Medical Terminology
- Scheduling
- Stay calm under pressure
- Organizational Skills
- Medical records management
- Decision-making
- Adaptability and flexibility
- Certified in CPR/AED
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - SC Department of Health Services.
- SC Driver's License
- Basic Life Support Certification (BLS)
- Braiding License - SC Department of Health or Board of Cosmetology.
Timeline
Lab Phlebotomist
Roper St Francis Hospital
07.2024 - Current
Senior Technical Support Advisor
Conduent
06.2018 - 08.2024
Call Agent/ Assistant Trainer
Sykes Enterprises, Incorporated
06.2015 - 10.2017
Assistant Teacher
The Sunshine House Early Learning Academy
02.2014 - 08.2014
Tickets/Supervised Children
Splashzone
05.2013 - 09.2013
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - SC Department of Health Services.
- SC Driver's License
- Basic Life Support Certification (BLS)
- Braiding License - SC Department of Health or Board of Cosmetology.
Certificate - Medical Office Adminstration
Williamsburg Technical College
Graduate Certificate - Phlebotomy
Williamsburg Technical College
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