Emily Ferguson
Charleston,SC
Summary
Excited to work at Invisible and become a Video Captioning AI Data Trainer. Currently have a passion hobby for creating, writing and editing films. Enjoy working with AI creatively and seeing its outcomes.
Overview
1
1
year of professional experience
Work History
Customer Service Specialist
Qurate Retail Group
10.2023 - Current
- Greeted customers over the phone and eagerly helped to problem solve their order, account and billing issues with care and efficiency
- Posted and scheduled payments
- Made outbound calls to customers to inform them of the status of their resolution
- Achieved an average 96.5% quality rating with being compassionate and eager to help
- Received multiple customer commendations
- Achieved Customer Service Specialist of the Month VIP for 3 consecutive months.
Education
GED -
Skills
- Verbal & written communication
- Writing
- Fast-typist
- Fluent in English
- Excellent English Grammer
- Problem-solving
- Detail-oriented
- Multitasking
- Quick-learner
- Microsoft Office
- Software-proficient
Personal Information
Title: Customer Service Specialist - North Charleston, SC
Timeline
Customer Service Specialist
Qurate Retail Group
10.2023 - Current
GED -
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