Amanda Campfield
Charleston
Summary
Results-driven operations and customer experience professional with a proven track record of managing high-volume customer environments, optimizing end-to-end workflows, and driving retention through data-informed decision-making. Experienced in blending customer engagement, cross-functional collaboration, and operational execution to support scalable business growth. Skilled in leveraging platforms such as Shopify, Sage, Gorgias, and Zendesk to analyze performance, streamline processes, and enhance the overall customer journey.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Everly Rings
Charleston
09.2024 - Current
- Manage high-volume customer communication across the full purchase journey using Zendesk, ensuring a seamless experience while maintaining strong satisfaction and response time metrics
- Analyze customer behavior and key performance metrics (conversion rate, repeat purchase rate, support trends) within Shopify to drive data-informed improvements in retention and overall experience
- Build and optimize automated email and SMS flows to increase engagement, improve efficiency, and reduce manual support volume at scale
- Lead international production and logistics operations, coordinating with overseas manufacturers to ensure product quality, accurate order fulfillment, and on-time delivery for launches
- Streamline cross-functional workflows across customer experience, operations, and supply chain, leveraging Shopify and Zendesk to support scalable growth and operational efficiency
Assistant Store Manager
Lilly Pulitzer
King of Prussia
06.2023 - 07.2024
- Managed team operations by delegating responsibilities, providing clear direction, and communicating transparently on individual and store performance metrics
- Enhanced financial performance by delivering exceptional customer experiences, executing operational standards consistently, and leading team effectively
- Facilitated long-term growth by reducing turnover, conducting candidate interviews, and implementing structured training programs to boost team retention
Marketing Executive
Scheerer Bearing
Willow Grove
07.2021 - 06.2023
- Executed customer-focused marketing initiatives that enhanced brand engagement and strengthened client relationships
- Managed company literature and communications to keep customers informed, engaged, and aligned with product offerings and ongoing projects
- Coordinated promotional efforts, events, and branded materials across teams to enhance overall customer experience
Director of Operations
ellelauri
Hatboro
06.2016 - 07.2021
- Led end-to-end operations across multiple retail locations, focusing on staffing, training, and process optimization to ensure high performance and customer satisfaction
- Developed customer retention strategies, loyalty programs, and in-store events that increased engagement and repeat business
- Identified expansion opportunities by scouting new retail locations and contributing to store design and visual merchandising to enhance customer experience and sales performance
Education
Associate of Science - Business Administration
Pennsylvania State University
Abington, PA12-2020
Skills
- Customer communication
- Data analysis
- Workflow optimization
- Email automation
- Project management
- Performance metrics
- Client relationship management
- Training implementation
Timeline
Operations Specialist
Everly Rings
09.2024 - Current
Assistant Store Manager
Lilly Pulitzer
06.2023 - 07.2024
Marketing Executive
Scheerer Bearing
07.2021 - 06.2023
Director of Operations
ellelauri
06.2016 - 07.2021
Associate of Science - Business Administration
Pennsylvania State University