Milalai McClain
Myrtle Beach
Summary
I am a motivated Tier 3 Support Engagement Specialist with 2 years of experience in this field. I give valued attention to detail, and am resourceful in taking care of clients.
Overview
2
2
years of professional experience
Work History
Tier 3 Engagement Specialist
Startek
12.2022 - Current
- Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention
- Contributed to 1,440 government account activations, and 720 phone number ports and request.
Tier 1 Technical Support Specialist
Vox Mobile
01.2022 - 11.2022
- Assisted 2,200 Cleveland Clinic Healthcare providers with general troubleshooting of work phones, emails, and password reset
- Used a combination of resources to quickly and efficiently service the needs of professional clients.
Education
Google Technical Support Fundamentals -
Coursera Online
05.2024
High School Diploma -
Prince George's Community College
Upper Marlboro, MD08.2017
Skills
- Detail Oriented
- Understanding of HTTPS vs HTTP
- English verbal & written skills
- Resourcefulness
- Empathetic
- Problem Solver
Timeline
Tier 3 Engagement Specialist
Startek
12.2022 - Current
Tier 1 Technical Support Specialist
Vox Mobile
01.2022 - 11.2022
Google Technical Support Fundamentals -
Coursera Online
High School Diploma -
Prince George's Community College
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