Adira Alexander
Blythewood
Summary
Authorized to work in the US for any employer
Dedicated manual and CNC specialist with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly service-minded and professional with customers and employees alike. Knowledgeable and dedicated customer service professional with extensive experience in the customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medication Therapy Management Specialist
Prime Therapeutics LLC
10.2022 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures and state law.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system Lexus Nexus, RX Claims, etc.
- Evaluated customer needs and feedback to drive product and insurance service improvements.
- Gathered, organized and input information into digital database.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Call Center Representative
William Sonoma
02.2022 - 09.2022
- Adhered to company policies to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions.
- Attended telephone skills and program training sessions to boost aptitude.
- Assisted customers by answering questions and responding to inquiries.
- Placed outbound customer service calls to follow up on issues.
- Address customer concerns regarding delivery information
- Provide product information, review alternative solutions for the customer.
- Successfully negotiate and appease customers using a variety of methods.
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
Customer Service Representative
Big Lots
09.2021 - 11.2021
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Associate
Lita's Treats
02.2019 - 11.2019
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
Kindergarten Program Aide
Boys and Girls Club of the Midlands
01.2018 - 03.2019
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Filed records with precise approach to optimize data security and easy of use by program personnel.
- Assisted with planning and coordinating day-to-day and special program activities.
Sales Associate
Riverbanks Zoo and Garden
01.2017 - 01.2018
- Managed manual and digital financial transactions
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Delivered backup coverage to provide customers with optimal support.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High school diploma -
Westwood High School
Blythewood, SC06.2018
Certification - Computer Numeric Controls
NASCAR Technical Institute
Mooresville, NC12.2021
Skills
- Remote Resolution Specialist
- POS Systems
- Reports and documents
- Records Maintenance
- Logging call information
- Verbal and written communication
Certification
CPR Training
First Aid Training
Computer Numeric Controls
Food Safe Certified
Timeline
Medication Therapy Management Specialist
Prime Therapeutics LLC
10.2022 - Current
Call Center Representative
William Sonoma
02.2022 - 09.2022
Customer Service Representative
Big Lots
09.2021 - 11.2021
Customer Service Associate
Lita's Treats
02.2019 - 11.2019
Kindergarten Program Aide
Boys and Girls Club of the Midlands
01.2018 - 03.2019
Sales Associate
Riverbanks Zoo and Garden
01.2017 - 01.2018
High school diploma -
Westwood High School
Certification - Computer Numeric Controls
NASCAR Technical Institute
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