Aaliyah Brown
Myrtle Beach
Summary
Proven Technical Customer Service Representative with a track record of enhancing customer satisfaction at Verizon Wireless. Expert in diagnosing software issues and a master of complaint resolution, blending problem-solving skills with a high-energy attitude to deliver outstanding support. Increased productivity by anticipating customer needs, showcasing exceptional multitasking and organizational abilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Customer Sales
Home Depot
04.2022 - 11.2024
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Technical Customer Service Representative
Verizon Wireless
10.2020 - 03.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
Education
High School Diploma -
Conway High School
Conway, SCSkills
- Account updating
- Scheduling
- Complaint resolution
- Complaint handling
- Problem-solving
- Research
- International sales support
- High-energy attitude
- Multitasking and organization
- Member account management
- Reading comprehension
- Decision-making
- Stress management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Customer Service Representative / Customer Sales
Home Depot
04.2022 - 11.2024
Technical Customer Service Representative
Verizon Wireless
10.2020 - 03.2022
High School Diploma -
Conway High School
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