Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Bull

Blythewood

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Columbus
02.2022 - 06.2025
  • This position provides customer service support and resolution of reoccurring problems and questions regarding client products and/or services.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Education

Associate of Business Administration - Computational Science

University of Advancing Technology
AZ
05-2018

Skills

  • Customer service
  • Order tracking
  • Technical support
  • Complaint resolution

Timeline

Customer Service Representative

Concentrix
02.2022 - 06.2025

Associate of Business Administration - Computational Science

University of Advancing Technology
Aaliyah Bull