Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaliyah Jones

Columbia

Summary

Experienced cashier and customer service professional with over 6 years of proven track record in cash handling and enhancing customer interactions. Skilled in problem-solving, time management, and team collaboration to exceed sales goals and improve customer satisfaction. Committed to fostering a positive work environment and eager to advance in customer-centric roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Amergis
01.2025 - 02.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Cashier/Customer Service

The Home Depot
01.2020 - 12.2024
  • Manage cash transactions, provide exceptional customer service, and maintain a clean, organized checkout area at The Home Depot. Resolve issues promptly.
  • Consistently meet sales targets, process transactions efficiently, and upsell products. Implement strategies to reduce wait times and enhance customer satisfaction.
  • Work closely with team members to ensure smooth store operations. Assist in training new cashiers and contribute to a positive work environment.
  • Assist customers with product inquiries, locate items, and provide information on promotions. Handle complaints professionally to maintain customer loyalty.
  • Streamline cash transactions and enhance customer satisfaction through efficient problem-solving. Consistently meet sales targets and implement strategies to reduce wait times.
  • Provide empathetic customer support, professionally handling complaints to maintain loyalty. Assist colleagues during peak hours, contributing to team success.

Crew Member

Tropical Smoothie Cafe
01.2018 - 01.2020
  • Deliver exceptional customer service, crafting delicious smoothies and maintaining a clean, welcoming environment. Collaborate with team to boost sales and efficiency.
  • Streamline order processing, reducing wait times and enhancing customer satisfaction. Implement upselling techniques, contributing to revenue growth.
  • Ensure precise ingredient measurements and adherence to food safety standards. Maintain inventory accuracy, minimizing waste and optimizing stock levels.
  • Craft mouthwatering smoothies while fostering a welcoming atmosphere. Optimize order processing, boosting customer satisfaction and driving sales growth.
  • Ensure precise ingredient measurements and strict adherence to food safety protocols. Maintain accurate inventory, minimizing waste and optimizing stock levels.

Education

Medical Office Administration - undefined

Institute of medical business and careers
Erie, PA

High School Graduate / Diploma -

Lower Richland High School
Hopkins, SC
01.2020

Skills

  • Problem Solving, Time Management, Team Collaboration, Cash Handling, Order Processing, Food Safety, Customer Retention, Customer Engagement, Interpersonal Skills, Critical Thinking, Stress Management, Adaptability, Team Leadership

Certification

CPR and First Aid

Timeline

Direct Support Professional

Amergis
01.2025 - 02.2025

Cashier/Customer Service

The Home Depot
01.2020 - 12.2024

Crew Member

Tropical Smoothie Cafe
01.2018 - 01.2020

Medical Office Administration - undefined

Institute of medical business and careers

High School Graduate / Diploma -

Lower Richland High School

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Aaliyah Jones