Aaniya Davis
Full-Time Student
Walterboro
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Empowering Financial LLC
05.2019 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Worker
Federal Express
10.2023 - 12.2023
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
FC Associate
Amazon
04.2022 - 10.2023
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Maintained accurate records of warehouse KPIs and provided regular reports to management, facilitating informed decision-making for ongoing improvement initiatives.
- Reduced order processing time through effective coordination with team members and accurate inventory management.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
Child Care Worker
The Lil Angels Child Cae Center
06.2020 - 04.2022
- Enhanced children''s emotional well-being by developing individualized care plans and providing consistent support.
- Conducted timely assessments of each child''s progress, identifying any potential areas requiring additional support or intervention.
- Assisted children in developing fine motor skills through hands-on activities such as drawing, painting, and crafts.
- Supported early literacy development with reading exercises, storytelling sessions, and letter recognition activities.
- Provided compassionate care for infants, ensuring their physical, emotional, and cognitive needs were met consistently.
Volunteer
Adoptable Pets
01.2020 - 06.2020
- Educated the public on responsible pet ownership through community outreach events and presentations.
- Assisted in the rehabilitation of injured animals through attentive care and monitoring progress.
- Contributed to the successful adoption of shelter animals by maintaining clean and comfortable living spaces.
- Gained extensive knowledge on various animal breeds, behaviors, dietary needs, and enrichment activities to provide tailored care for each individual animal.
- Enhanced animal well-being by providing daily care, including feeding, grooming, and exercise.
Education
No Degree - Medical Assisting
University of South Carolina Salkehatchie
Walterboro 04.2001 -
No Degree - Medical Administrative Assistant
Greenville Technical College
Greenville, South Carolina 04.2001 -
High School Diploma -
High School of Health Professional
Orangeburg, South Carolina 04.2001 -
Skills
Timeline
Warehouse Worker
Federal Express
10.2023 - 12.2023
FC Associate
Amazon
04.2022 - 10.2023
Child Care Worker
The Lil Angels Child Cae Center
06.2020 - 04.2022
Volunteer
Adoptable Pets
01.2020 - 06.2020
Customer Service Representative
Empowering Financial LLC
05.2019 - Current
No Degree - Medical Assisting
University of South Carolina Salkehatchie
04.2001 -
No Degree - Medical Administrative Assistant
Greenville Technical College
04.2001 -
High School Diploma -
High School of Health Professional
04.2001 -
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