Aaronda Jefferson-Brown
Moncks Corner
Summary
Dedicated customer service professional with 17 years of experience providing exceptional service to clients. Skilled in resolving disputes, processing payments, and communicating effectively via phone, email, and in-person. Proficient in various accounting software and have experience in property management. Proven track record of exceeding customer satisfaction goals and adapting to changes quickly and efficiently.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Kelly Education/ Kelly Services
Moncks Corner
11.2024 - Current
- Professionally communicate with school staff, personnel and students daily
- Instruct students on day to day assignments
- Make sure all student conduct themselves in an orderly fashion.
- Responsible for making sure all school rules and regulations are followed daily
Lyft Driver
Lyft
Moncks Corner
07.2020 - Current
- Greet each rider with friendly customer service.
- Provide each client transportation to and from specific locations
- Ensure all safety procedures in and around vehicle.
- Maintain clean and sanitize vehicle after every ride.
Customer Care Specialist II
SouthState Bank
North Charleston
08.2022 - 02.2024
- Greet Customers Daily With Profession and Excellent Customer Service
- Assist customer with balance inquiries
- Dispute transactions
- Problem Solving
- Educate customers with recent changes to their account and/or with the bank
Customer Service Advocate
Verizon Wireless
North Charleston
04.2015 - 11.2017
- Assist customers with billing inquiries, processing payments, upgrading of cell phones, plan changes, payment arrangements and service reconnection
- Transfer customers to correct department when necessary
- Correspond with customers via telephone and/or email
- Help customers with technical issues and filing insurance claims
- Receive escalated calls from customer service agents
- Worked on special projects. (Monthly Customer Roundtable Review Liaison)
- Communicated with Verizon System Operation Managers the most mentioned reasons for service disconnection.
- Provide management different ways to improve services and suggest different plans and services to improve the quality of the company based upon customer concerns.
- View multiple screens for information while communicating with the customer and inputting data.
- Maintain a professional image under pressure.
- Adapt to system, company policy and special offer changes quickly and efficiently.
- Communicate with managers and other associates using outlook, intranet, email and cell phones
- Excellent problem solving and listening skills.
Customer Service Reservation Specialist
IHG Group
North Charleston
11.2011 - 02.2015
- Assisted customers with billing information, processing reservations and hotel information
- Correspond with customers via telephone, e-mail, fax and mail.
- Rewarded a bonus for going beyond expectations and meeting goals.
- Transferred customers to the correct department when needed.
- Worked on special projects. (Quarterly Liaison Customer/Hotel Representative)
- Provide hotels with customer's disputes and concerns.
- Ensured customer satisfaction with a resolution to their disputes and concerns.
- Via face to face or round table meeting, I provided Hotel manager's different ways to improve the quality of their hotels based upon customer surveys.
- Viewed multiple screens for information while communicating with the customer and inputting data.
- Communicated with managers and other associates using Firefox and Google Chrome
- Maintained a professional image under pressure.
- Adapted to changes quickly and efficiently.
- Excellent problem solving and listening skills.
- Utilized a multi-phone line.
Tax Preparer
Liberty Tax Service
Goose Creek
01.2008 - 04.2013
- Greet customers
- Input important information into the computer.
- Utilized a multi-phone line.
- Worked well in a fast pace environment.
- Exceptional written and verbal communication skills, with an eye for detail.
- Distribute refund payments and processed payments for tax preparation fees.
Account Receivable Specialist
NCO financial
North Charleston
06.2009 - 01.2011
- Handled inbound and performed outbound calls from and to customers needing assistance with their account(s).
- Provided professional and efficient support for customers wanting assistance in past due or delinquent accounts.
- Processed payments and set up payment arrangements.
- Transferred customers to the correct department.
- Handled technical issues.
- Worked on special projects.
- Viewed multiple screens for information while communicating with the customers and typing in information.
- Communicated with managers and other associates using Microsoft Outlook.
- Maintained a professional image under pressure.
- Adapted to changes quickly and efficiently.
- Excellent problem solving and listening skills.
Reservation Agent/ Customer Service Rep
Vanguard Car Rental
Goose Creek
02.2005 - 02.2008
- Assisted customers in billing, reservations, understanding the program and other customer service issues.
- Sent customers information through e-mail, fax and mail.
- Multitasked by doing two or more tasks at the same time while communicating with the customer.
- Rewarded a bonus for going beyond expectations and meeting goals.
Assistant Manager
North Bridge Courts Apartment
Moncks Corner
03.2007 - 11.2007
- Work closely with property manager.
- Processed and screened applications
- Daily contacts with tenants via telephone and in person.
- Resolved tenant inquiries and complaints.
- Prepared and delivered delinquent rent letters.
- Handled general office duties including rent calculation, rent collection, lease renewal, interviewing potential tenants, appointment setting and paid monthly bills
- Conducted monthly unit inspections.
Education
Bachelor of Science - Social Work
University of Phoenix
South Carolina05-2027
Skills
- Accounting
- Inside sales
- Tax experience
- Law office
- Sales
- Accounts payable
- INTRANET
- Organizational skills
- Call Center
- ACCESS
- Assisting
- Data entry
- Adobe Acrobat
- Bookkeeping
- Interviewing
- Financial services
- Cryptocurrency
- Customer Service
- Property Management
- Typing
- Windows
- INTERNET EXPLORER
- Phone etiquette
- Communication skills
- Driving
- Accounts receivable
- Accounting software
- Customer service
- OUTLOOK
- EXCEL
- Accounts Payable
- Time management
- Account reconciliation
Additional Information
Windows 10, Microsoft 2016, PowerPoint, Excel 365, Access, Internet Explorer, Firefox Server, Libtax, Taxwise, Google Chrome, Intranet, Outlook 365, WebEx, Word 365, Microsoft Edge, Acrobat Reader, Onedrive
Timeline
Substitute Teacher
Kelly Education/ Kelly Services
11.2024 - Current
Customer Care Specialist II
SouthState Bank
08.2022 - 02.2024
Lyft Driver
Lyft
07.2020 - Current
Customer Service Advocate
Verizon Wireless
04.2015 - 11.2017
Customer Service Reservation Specialist
IHG Group
11.2011 - 02.2015
Account Receivable Specialist
NCO financial
06.2009 - 01.2011
Tax Preparer
Liberty Tax Service
01.2008 - 04.2013
Assistant Manager
North Bridge Courts Apartment
03.2007 - 11.2007
Reservation Agent/ Customer Service Rep
Vanguard Car Rental
02.2005 - 02.2008
Bachelor of Science - Social Work
University of Phoenix