Summary
Overview
Work History
Education
Skills
Timeline
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Aarun Nolen

Goose Creek

Summary

Versatile and results-driven professional with a strong background in billing and customer service, notably at Oakbrook Pediatrics. Excelled in insurance verification and claims processing, enhancing billing accuracy and efficiency. Demonstrated exceptional team leadership and empathy in customer interactions, significantly improving patient satisfaction and operational workflows.


Overview

28
28
years of professional experience

Work History

Billing Specialist

Oakbrook Pediatrics
08.2019 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Schedule patient appointments
  • Verify patient insurance
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.

Patient Service Representative

Coastal Pediatric Associates
07.2018 - 08.2019
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.

Lead Sales Assoicate

Dollar General
11.2015 - 04.2018
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Built relationships with customers and community to promote long term business growth.
  • End of day deposits

Preschool Aide

Charleston Baptist
09.2010 - 05.2012
  • Organized classroom materials efficiently, ensuring smooth transitions between activities.
  • Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
  • Contributed to a positive classroom culture by modeling respect, empathy, and cooperation among students.
  • Promoted language development through storytelling, songs, and engaging conversations with children.
  • Assisted lead teacher with implementing age-appropriate curriculum, resulting in increased student engagement.

Sales Associate

Dollar General
06.2004 - 03.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cashier

Chick-fil-A
06.1997 - 01.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

James Island High School
Charleston, SC
05-2002

Skills

  • Billing systems and software
  • Insurance verification
  • Customer service
  • Claims processing
  • HIPAA compliance
  • Claim submission
  • Payment posting
  • Medical coding
  • ICD 10
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Pricing and labeling
  • POS system operation

Timeline

Billing Specialist

Oakbrook Pediatrics
08.2019 - Current

Patient Service Representative

Coastal Pediatric Associates
07.2018 - 08.2019

Lead Sales Assoicate

Dollar General
11.2015 - 04.2018

Preschool Aide

Charleston Baptist
09.2010 - 05.2012

Sales Associate

Dollar General
06.2004 - 03.2010

Cashier

Chick-fil-A
06.1997 - 01.2003

High School Diploma -

James Island High School

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Aarun Nolen