Abbey Esten
Columbia
Summary
Motivated and hardworking senior pursuing a dual focus in Criminal Justice and Computer Science, with extensive experience in customer service. Skilled at building positive relationships, solving problems under pressure, and delivering excellent results in fast-paced environments. Strong work ethic and commitment to continuous growth, with the ability to adapt quickly and contribute effectively to team and individual goals.
Overview
7
7
years of professional experience
Work History
SHIFT LEADER
Cocobowlz
10.2024 - Current
- Supervised daily operations and staff during assigned shifts at a smoothie bar
- Managed opening and closing procedures, and cash handling
- Monitored product levels, restocked inventory, and ensured proper food safety and cleanliness protocols
- Efficiently prepared orders to minimize wait times and enhance customer satisfaction
SERVER & HOSTESS
Aplaya Kitchen + Tiki Bar
06.2022 - 08.2025
- Delivered attentive, high-quality service to guests in a fast-paced, high-volume restaurant
- Managed multiple tables efficiently while ensuring accuracy, timeliness, and guest satisfaction
- Created a welcoming first impression for guests, managed reservations, waitlists, and seating charts to optimize table turnover and minimize guest wait times
- Coordinated with other team members to ensure smooth front- and back-of-house operations
SHIFT LEADER
Gerardo’s Bakery
10.2021 - 04.2022
- Assisted customers with orders, prepared pastries to order, packaged baked goods, and restocked inventory
- Ensured accuracy when ringing up sales, handling payments, and bagging items
- Maintained a clean, organized, and well-stocked display area to showcase fresh products
SHIFT LEADER
Mom & Pop’s Burgers
06.2021 - 08.2021
- Delivered friendly, attentive service while assisting guests with orders, customizing requests, and resolving concerns to ensure a positive dining experience
- Bagged takeout orders, poured drinks, and served food to ensure accuracy, speed, and quality
- Kept work areas, service stations, and dining spaces organized and clean to ensure efficiency
BUSSER
Brax Landing Restaurant
06.2018 - 08.2020
- Cleared, sanitized, and reset tables efficiently to maintain smooth service flow
- Maintained cleanliness and organization of dining areas, restrooms, and service stations
- Supported servers and hosts in a high-volume, fast-paced restaurant serving thousands of guests daily
Education
Bachelor of Science -
University of South Carolina
Columbia, South Carolina05-2026
Skills
- Ability to perform under pressure
- Effective verbal communication
- Effective time management
- Guest relations management
- Team leadership
Timeline
SHIFT LEADER
Cocobowlz
10.2024 - Current
SERVER & HOSTESS
Aplaya Kitchen + Tiki Bar
06.2022 - 08.2025
SHIFT LEADER
Gerardo’s Bakery
10.2021 - 04.2022
SHIFT LEADER
Mom & Pop’s Burgers
06.2021 - 08.2021
BUSSER
Brax Landing Restaurant
06.2018 - 08.2020
Bachelor of Science -
University of South Carolina