Abbigail Kirk
Pickens
Summary
Dedicated, hard-working, and highly responsible individual with experience in a variety of customer service, problem solving, multitasking, and sales positions. Excellent communications, time management, and team oriented skills. Skilled in handling sensitive issues with diplomacy and objectivity. Able to work well with others and independently to get the job done.
Overview
2026
2026
years of professional experience
Work History
Optical Technician
Eye Health America
2023 - Current
- Maintained detailed records of patient orders and specifications using electronic management systems.
- Resolved customer inquiries regarding products, services, and repair processes with professionalism.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
Management
Stanton Optical
2016 - 01.2018
- Optimized inventory management systems.
- Oversaw daily optical operations ensuring high-quality patient care and service efficiency.
- Led team training programs to enhance product knowledge and customer engagement techniques.
Dispatch Service
Thermo Fisher Scientific
2014 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed high-volume inbound calls, ensuring customer satisfaction and timely issue resolution.
Administration
Dynamic Recovery Solutions
01.2012 - 01.2014
- Managed end-to-end collections process, ensuring timely follow-up on outstanding accounts.
- Analyzed and resolved discrepancies in customer accounts to enhance accuracy of records.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records.
Assistant General Manager
Southern Hospitality Group
2020 - 2024
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Management
LensCrafters
2018 - 2020
- Worked collaboratively and managed deadlines.
- Oversaw recruitment, hiring, development, and position management.
- Enhanced customer satisfaction by providing effective solutions to complex issues.
- Analyzed customer interactions to identify trends and recommend actionable improvements.
Education
AS Degree -
Tri-County Technical College
Pendleton, SC01.2012
Bachelor of Science - Human Resources Management
Greenville Technical College
Greenville, SC01-2026
Skills
- Customer service expertise
- Problem-solving
- Time management
- Training and mentoring
- Decision-making
- Great communication skills
- Critical thinking
- Data entry
- Problem resolution
- Hardworking
- Friendly, positive attitude
- Dependable and responsible
Timeline
Administration
Dynamic Recovery Solutions
01.2012 - 01.2014
Optical Technician
Eye Health America
2023 - Current
Management
Stanton Optical
2016 - 01.2018
Dispatch Service
Thermo Fisher Scientific
2014 - 01.2016
Assistant General Manager
Southern Hospitality Group
2020 - 2024
Management
LensCrafters
2018 - 2020
AS Degree -
Tri-County Technical College
Bachelor of Science - Human Resources Management
Greenville Technical College