ABDUL HAKAM STEVENS
Moncks Corner,SC
Summary
Security professional with solid expertise in safeguarding assets, maintaining order, and ensuring safety. Strong focus on collaboration, reliability, and adaptability to changing situations. Skilled in threat assessment, emergency response, and conflict resolution. Known for integrity, vigilance, and effective communication.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Security Management
11.2023 - Current
- Patrolled facilities by foot or vehicle to detect or prevent illegal or unauthorized activities
- Interacted with customers, visitors, employees in a friendly, courteous manner at all times
- Enforced safety regulations to protect lives and property from fire hazards or criminal activity
- Demonstrated proficiency in use of firearms and other security equipment
- Conducted regular checks of doors, windows, gates and other points of entry for potential intruders
- Provided access control for visitors, vendors and contractors according to established procedures
- Responded quickly and effectively to emergency situations, notifying police or other emergency responders when necessary
Armed Security Officer Supervisor
Walden Security
10.2022 - 11.2023
- Conducted performance evaluations, provided feedback and recommended disciplinary action when necessary
- Adhered to local laws regarding guard duties and responsibilities while performing job duties in accordance with company policy
- Utilized strong problem solving skills when resolving conflicts between staff members or customers
- Supervised and coordinated activities of armed security officers; ensured compliance with established policies, procedures and regulations
- Responded quickly and efficiently to any emergencies that may arise while on duty or off-site locations
- Maintained records of daily personnel activity, shift assignments, payroll and other documentation as required
- Inspected equipment such as firearms, radios, protective gear and vehicles to ensure operational readiness
- Ensured that all guards were properly trained in the use of their assigned equipment
- Provided guidance on safety issues related to workplace hazards, hazardous materials and environmental concerns
- Engaged in proactive conflict resolution techniques such as de-escalation tactics during tense situations
- Analyzed incident reports submitted by officers; identified areas of improvement within the department's operations
- Monitored alarms and closed-circuit television monitors through direct visual observation and audio monitoring
Medical Supply Technician
Special Care/Carelink
08.2021 - 10.2022
- Maintained accurate records for all incoming and outgoing shipments
- Verified accuracy of invoices against product received from vendors and suppliers
- Monitored expiration dates of products stored in the warehouse
- Assisted in the preparation of items for shipping or delivery to customers
- Organized and inventoried medical supply inventory
- Provided exceptional customer service by responding promptly to inquiries
- Examined equipment to detect leaks, worn, and loose parts and other indications of disrepair
- Delivered equipment to specified hospital locations and to patients' residences
- Disinfected and sterilized equipment, such as respirators, hospital beds and oxygen and dialysis equipment, using sterilizers, aerators and washers
- Installed and set up medical equipment, using hand tools
- Started equipment and observed gauges and equipment operation to detect malfunctions and to check that equipment is operating to prescribed standards
- Responded quickly to emergency service calls from patients requiring urgent repair services on their vital monitoring systems
Armed Security Supervisor
Prime Security
03.2018 - 01.2021
- Analyzed daily operations reports to identify areas of improvement in security protocols
- Adhered to all applicable laws, codes and guidelines related to armed security services
- Maintained a high level of professionalism when interacting with clients and colleagues
- Responded quickly and effectively to any emergencies that may arise
- Displayed strong conflict resolution skills when dealing with challenging situations
- Investigated incidents, wrote detailed reports and filed them with the appropriate authorities
- Ensured compliance with state regulations related to carrying firearms in public places
- Monitored employee activity for adherence to company policies
- Provided support during investigations conducted by internal auditors or government officials
- Assisted in training new staff members on security protocols and procedures
- Provided leadership and guidance to security personnel, ensuring compliance with all policies and procedures
- Conducted regular patrols on the premises while monitoring CCTV cameras for suspicious activities
- Managed access control systems, including issuing credentials and tracking visitor logs
- Patrolled facilities by foot or vehicle to detect or prevent illegal or unauthorized activities
- Warned offenders about rule infractions and violations, verbally evicting habitual violators from premises
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Recruited, interviewed and hired security personnel
- Wrote reports documenting observations made while on patrol
District Operations Manager
Zugress Security
02.2017 - 04.2019
- Managed day-to-day communications between teams within the organization as well as external stakeholders such as suppliers or customers
- Successfully managed and coordinated the daily operations of a multi-million dollar district, ensuring efficiency, compliance and customer satisfaction
- Maintained positive relationships with customers by providing timely responses to inquiries and resolving complaints promptly
- Provided guidance to subordinate staff members on operational matters, including safety protocols, equipment maintenance, inventory control and quality assurance practices
- Built strong partnerships with vendors in order to secure favorable pricing agreements
- Performed regular audits of departmental activities in order to identify potential risks or areas of improvement
- Ensured compliance with all applicable laws, regulations and policies governing district activities
- Leveraged strong communication skills to effectively collaborate with departmental stakeholders, vendors and external partners
- Coordinated training programs for new employees on company policies, procedures and best practices
- Collaborated closely with other managers in order to develop effective strategies for improving service delivery standards
- Managed day-to-day activities of staff to facilitate optimum efficiency levels
- Prepared staff work schedules and assigned specific duties
Customer Greeter
Family Dollar
01.2016 - 02.2018
- Resolved conflicts between customers in a timely fashion
- Engaged with customers to ensure their satisfaction with their shopping experience
- Maintained knowledge of store layout to answer customer inquiries
- Communicated effectively with team members to ensure maximum efficiency during peak hours
- Followed all safety procedures while on the sales floor
- Greeted customers and provided assistance in a friendly and professional manner
- Monitored security cameras throughout the store to ensure customer safety
Front Desk Manager
Brooklyn Urgent Care
01.2014 - 01.2017
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies
- Provided administrative support by managing phone calls, emails, and other forms of communication
- Monitored and addressed safety and security issues within the front desk area
Audit Analyst
Cablevison
03.2006 - 06.2015
- Ensured timely completion of assigned tasks within budget constraints
- Documented audit work papers including conclusions reached from testing performed
- Collaborated with team members across multiple departments to ensure proper documentation was obtained per established policies and procedures
- Created reports summarizing audit findings, observations and recommendations for senior management review
Forklift Operator
New England Motor Freight
03.2004 - 03.2006
- Followed safety protocols and regulations for operating a forklift
- Loaded and unloaded packages and merchandise from industrial trucks
- Placed and arranged items and packages on pallets for transport
- Inspected forklift equipment daily to ensure proper functioning
- Practiced safe driving habits while maneuvering around warehouse environments
- Continuously monitored surroundings for potential hazards or obstacles during operation of forklifts
- Maintained accurate records of inventory loading, unloading, and transporting
Account Manager
Rent -A-Center
01.2002 - 03.2004
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Managed a portfolio of accounts by providing timely support and guidance
- Cultivated strong client relationships through proactive communication and problem-solving
- Maintained knowledge of company products and made recommendations based on client needs and prices
Security Guard Supervisor
Large Guard
06.1995 - 01.2003
- Interviewed prospective candidates during recruitment process; conducted background checks prior to hiring decisions
- Assisted management in developing comprehensive security plans for special events or high-profile visits
- Managed daily operations of the security department, including scheduling shifts, assigning duties, monitoring performance, and conducting investigations into incidents or violations
Security Guard
Strong Arm Security
11.1991 - 06.1997
- Protected property and staff by maintaining safe and secure environment
- Interacted professionally with visitors, staff, vendors, and other individuals on site
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
Education
Associate in Arts (A.A.) - Communications
William Paterson University
Wayne, NJHigh School Diploma -
Malcolm X Shabazz High School
Newark, NJ06.1995
Skills
- Crowd control
- CCTV monitoring
- Body armor usage
- Disturbance investigation
- De-escalation techniques
- Emergency response
- First responder experience
- Contraband identification
- Staff monitoring
- Facility protection
- Intelligence gathering
- Search and seizure
- Crime prevention
- Defensive tactics
- Law enforcement support
- Court appearances
- Public safety
- Incident documentation
- Injury prevention
- Alarm response
- Vehicle patrol
- Firearms proficiency
- Safety control
- Radio communication
- Excellent communication
- Teamwork and collaboration
- Theft prevention
- CPR certified
- Team player
- Patrolling
- Customer service
- Problem-solving abilities
- First aid certified
- Loss prevention
- Active listening
- Legible report writing
- Reliable and responsible
- SLED Certified First Responder
- Armed Security Officer CPR
- Report writing
- Surveillance monitoring
- Perimeter security
- Grounds patrols
Certification
- SLED Certified First Responder
- Armed Security Officer
- CPR
Personal Information
Title: Security Officer
Timeline
Armed Security Officer
Security Management
11.2023 - Current
Armed Security Officer Supervisor
Walden Security
10.2022 - 11.2023
Medical Supply Technician
Special Care/Carelink
08.2021 - 10.2022
Armed Security Supervisor
Prime Security
03.2018 - 01.2021
District Operations Manager
Zugress Security
02.2017 - 04.2019
Customer Greeter
Family Dollar
01.2016 - 02.2018
Front Desk Manager
Brooklyn Urgent Care
01.2014 - 01.2017
Audit Analyst
Cablevison
03.2006 - 06.2015
Forklift Operator
New England Motor Freight
03.2004 - 03.2006
Account Manager
Rent -A-Center
01.2002 - 03.2004
Security Guard Supervisor
Large Guard
06.1995 - 01.2003
Security Guard
Strong Arm Security
11.1991 - 06.1997
Associate in Arts (A.A.) - Communications
William Paterson University
High School Diploma -
Malcolm X Shabazz High School
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