Andrew Bean
Camden
Summary
Experienced technology manager with 30+ years of expertise in application design, development, and support. Proven ability to oversee multiple projects and lead teams of developers and support professionals. Skilled at utilizing technology to boost business growth and enhance operations, consistently delivering innovative solutions to achieve organizational objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Application Services Manager
South Carolina Department of Revenue
06.2015 - Current
- Supervises, directs, and coordinates the activities of a team of 5 engineers supporting enterprise applications and server operating systems throughout the agency. Applications and servers range from critical agency systems such as managed file transfers and SharePoint to smaller, less critical systems used by smaller teams within the organization.
- Meets with internal customers to discuss service needs and develop effective and practical solutions.
- Acts as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines are open throughout the entire project lifecycle.
- Coordinates and leads small to medium-sized IT projects to support the business of the agency while maintaining maximum performance on all applications and servers.
- Consults with stakeholders to establish service level agreements (SLAs) and manages to the SLAs. Develops project documentation ensuring functional security, establishes priorities and timeframes for projects, and ensures projects are delivered on time, within budget, and meets stakeholder requirements
- Initiates cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the agency.
- Establishes performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Improves customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Administers employee performance management program including planning, coaching and evaluation, staff selection, training, career planning, time tracking, and personnel matters.
- Communicates agency and statewide policies, procedures, goals and directives to team. Creates employee standards of work to be performed.
Web Services and Developer Support Team Lead
South Carolina Department of Revenue
09.2013 - 06.2015
- Served as Technical Support Lead for all web applications, services, and infrastructure within the agency
- Performed application migrations for all agency custom developed web applications which serve internal employees and external taxpayers of South Carolina
- Served as primary SharePoint Administrator for the agency's SharePoint portal sites. This included servicing customer service requests, as well as troubleshooting SharePoint-related incidents that arose within the farms in use.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Served as primary contact for server and client certificates used for infrastructure within the agency
Application Support Engineer
South Carolina Department of Revenue
10.2004 - 08.2013
- Managed the agency's websites using Microsoft Content Management Server, and also agency's intranet sites using Microsoft Office SharePoint Server 2007. Also served as administrator over each of these environments
- Assisted and performed application migrations for all agency's online applications for the taxpayers and employees of the agency.
- Provided support to multiple application platforms that are in use by the agency, including Project Server, Mailing List management, and SharePoint Products and Technologies.
- Provided support for internal agency Helpdesk
- Provided support as needed to other network team members and to multiple application platforms in use throughout the agency
- Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.
- Member of website re-design team tasked with developing a new agency website, including infrastructure backend systems. Responsible for the planning, design, and implementation of backend support infrastructure for new agency website
Windows & Web Developer
Xpress Software, Inc.
10.2001 - 03.2002
- Created an application that handled data collection, in an interview format, that could be imported into the main tax preparation application. This application allowed non-tax professionals to collect data from taxpayers and save on overall preparation time.
- Created a web application that mimicked the data collection application mentioned above. This allowed taxpayers to enter the relevant information online and have the data sent to the selected tax preparation office.
Web Developer
Ulanji, Inc.
11.2000 - 10.2001
- Designed layout of content for pages within client websites
- Implemented client websites, and trained business users on how to manage the content of their website using the in-house developed content management system, the Ulanji N-jine.
- Trained new employees to use internal database and content management system to aid in implementing client websites.
Processing Programmer
Xpress Software, Inc.
06.1999 - 11.2000
- Created applications that handled the sending and receiving of client tax returns with the IRS, and also applications that placed requested or needed data in the clients' outbox
- Handled the processing of tax returns with IRS and various RAL providers
Education
B.S. - Computer Science
Charleston Southern University
05.1999
Master of Science - Computer Science
Georgia Institute of Technology
AtlantaSkills
- Culture-Driven Leadership
- Strategic Planning
- Critical Thinking
- Creativity
- Logic
- Communication
- SharePoint Products and Technologies
- Web Development
Certification
- APM - Associate Public Manager
- National "D" United States Soccer Federation Coaching License
Timeline
Application Services Manager
South Carolina Department of Revenue
06.2015 - Current
Web Services and Developer Support Team Lead
South Carolina Department of Revenue
09.2013 - 06.2015
Application Support Engineer
South Carolina Department of Revenue
10.2004 - 08.2013
Windows & Web Developer
Xpress Software, Inc.
10.2001 - 03.2002
Web Developer
Ulanji, Inc.
11.2000 - 10.2001
Processing Programmer
Xpress Software, Inc.
06.1999 - 11.2000
B.S. - Computer Science
Charleston Southern University
Master of Science - Computer Science
Georgia Institute of Technology
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