Abigail Yanavich
York
Summary
Dynamic and detail-oriented professional with a proven track record at Gloss Nail Bar, excelling in customer relations and organization skills. Mastered multitasking in high-pressure environments, significantly enhancing client satisfaction and operational efficiency. Skilled in data entry and adept at fostering positive first impressions, demonstrating a unique blend of interpersonal and technical abilities.
Overview
1
1
year of professional experience
Work History
Receptionist
Gloss Nail Bar
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Restaurant Hostess
Sweetwater Sports Bar & Grill
12.2023 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
Legion Collegiate Academy
Rock Hill, SCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Calendar management
Timeline
Receptionist
Gloss Nail Bar
08.2024 - Current
Restaurant Hostess
Sweetwater Sports Bar & Grill
12.2023 - 06.2024
Legion Collegiate Academy
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