Abriana Durham
Easley
Summary
Dedicated healthcare professional with over six years of experience in patient care and administrative support. Currently pursuing a degree in Health Care Management at Anderson University, SC, with certifications in Certified Nursing Assistant (CNA) and Cardiopulmonary Resuscitation (CPR). Recognized for academic excellence and leadership, with a strong foundation in math and science. Passionate about improving healthcare delivery and supporting underserved communities. Highly skilled Medical Office Specialist with experience in managing medical office operations, patient scheduling and healthcare billing. Strengths include solid understanding of medical terminology, exceptional organizational skills and proficiency in electronic health records systems. Previous roles have demonstrated improved workflow efficiency and enhanced patient satisfaction through quality service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
AnMed Primary Care
Piedmont
07.2025 - Current
- Provide direct patient care and support for up to 40 patients daily
- Coordinate with physicians and nurses to ensure timely treatment and documentation
- Trained new hires on patient safety protocols and electronic health record systems
- Recognized for maintaining 100% compliance with HIPAA regulations
- Managed patient scheduling and appointment confirmations for optimal workflow.
- Processed insurance claims and verified patient eligibility efficiently.
- Assisted with medical records management and maintained confidentiality standards.
- Communicated effectively with healthcare providers to coordinate patient care.
- Handled incoming calls and responded to patient inquiries promptly.
- Organized office supplies and ensured a well-stocked environment for staff.
- Trained new staff on office procedures and software systems effectively.
- Collaborated with team members to improve office operations and patient satisfaction.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Answered and directed incoming calls in a professional manner.
- Participated in team meetings and training sessions as required by the organization.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Performed data entry of patient information into electronic health records system.
- Assisted with filing and organizing medical records according to established protocols.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
Certified Nursing Assistant
AnMed Hospital
Anderson
10.2022 - 05.2025
- Assisted patients with daily living activities and personal hygiene care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patient care.
- Documented patient information accurately in health records.
- Provided emotional support and companionship to patients and families.
- Collaborated with healthcare team to ensure quality patient care.
- Educated patients on health management and wellness practices.
- Responded promptly to patient calls and requests for assistance.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
Bachelor of Science - Health Care Management
Anderson University
Anderson, SC08-2026
High School Diploma -
Liberty High School
Liberty, SC06.2022
Skills
- Patient care and safety
- Electronic Health Records (EHR)
- Medical terminology
- Insurance and billing procedures
- Time management and team collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Patient care
- Team collaboration
- Customer service
- Data entry
- Time management
- Training and development
- Healthcare regulations
- Medical documentation
- HIPAA compliance
- Patient scheduling
- Appointment setting
- Medical billing
- Coding procedures
- Medical office software
- Claims processing
- Insurance verification
- Meeting planning
- Medical office equipment
- Accounts payable
- Patient demographics
- Insurance authorizations
- Appointment scheduling
- Positive attitude
- Spreadsheet tracking
- Clinical and administrative support
- Computer skills
- Patient registration
- Mail distribution
- Document management
- Patient relations
- Multitasking and organization
- Follow-up skills
- Payment collection and processing
- Bookkeeping
- Reception management
- Clinical medical assistance
- Accounting
- Schedule management
- Healthcare compliance
- Phone and email etiquette
- Patient charting
- Insurance billing procedures
Accomplishments
- National Honor Society (NHS) – For leadership, service, and academic excellence
- SC Scholar / SCHS Scholar – South Carolina-specific academic honors
- Math & Science Excellence Awards – For top performance in STEM subjects
- College Leadership Development Program – Participation in leadership training
- Undergraduate Research Assistant – Contributed to faculty-led research
- Student Government / Class Officer – Leadership and school involvement
- Scholarship Recipient – Academic, athletic, or merit-based scholarships
Certification
- Certified Nursing Assistant (CNA) – Active
- Cardiopulmonary Resuscitation (CPR) – Certified
- HIPAA Compliance Training – Completed
Community Service & Volunteer Work
Actively engaged in volunteer activities that support local communities and healthcare initiatives. Responsibilities included assisting with community health events, providing administrative support for outreach programs, and helping individuals access resources. Demonstrated compassion, teamwork, and a strong commitment to improving the well-being of others.
Honors & Awards
SCHS Scholar Recognition, SC Scholar Award, Math and Science Academic Excellence, Dean’s List (Anderson University), College Leadership Development Program Participant, Healthcare Student Achievement Award Nominee
Timeline
Medical Office Specialist
AnMed Primary Care
07.2025 - Current
Certified Nursing Assistant
AnMed Hospital
10.2022 - 05.2025
Bachelor of Science - Health Care Management
Anderson University
High School Diploma -
Liberty High School