Adaija Smith
Myrtle Beach
Summary
Reliable and detail-oriented remote professional seeking a work-from-home position in customer service or healthcare support. Experienced in assisting customers via phone, email, and chat; scheduling; data entry; and ensuring positive client experiences. Skilled with CRM platforms, telephony systems, and office software. Strong communication and problem-solving skills with the ability to manage multiple tasks independently while providing excellent support.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Verizon
02.2024 - 07.2025
- Delivered exceptional customer service by utilizing Verizon's CRM and telephony systems to address inquiries, billing questions, and service issues.
- Addressed customer concerns with efficiency and professionalism to enhance satisfaction.
- Updated account records in Salesforce and internal databases to ensure data accuracy.
- Achieved productivity and quality standards while working independently from home.
Remote Customer Service Representative
United Healthcare Group
03.2022 - 03.2024
- Facilitated resolution of healthcare service inquiries and benefit questions for members within UnitedHealth Group's remote customer service team.
- Engaged with customers through phone and digital platforms to provide compassionate support.
- Scheduled appointments and guided members in utilizing online resources and tools effectively.
- Ensured accuracy in record-keeping and safeguarded sensitive health information with strict confidentiality.
- Utilized HubSpot and internal patient management systems to monitor communications and updates.
Remote Health Care Customer Service Representative
TaskUs
09.2021 - 12.2022
- Facilitated healthcare customer service by addressing client inquiries regarding services and managing data entry and documentation.
- Facilitated clear communication with customers through multi-channel support, including phone, chat, and email.
- Facilitated collaboration among team members via Slack and Zoom to deliver precise and timely support.
- Monitored and documented resolution outcomes and service interactions within company CRM.
Education
High School Diploma -
River Bluff High School
Lexington, SC07.2020
Skills
Remote Customer Service & Client Support
Phone, Email & Chat Communication
Appointment Scheduling
Data Entry & Documentation
Patient Support Services
Problem Resolution
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive)
CRM Software (Salesforce, HubSpot)
Telephony & Chat Systems (RingCentral, Zoom, Slack)
Time Management & Organization
Timeline
Remote Customer Service Representative
Verizon
02.2024 - 07.2025
Remote Customer Service Representative
United Healthcare Group
03.2022 - 03.2024
Remote Health Care Customer Service Representative
TaskUs
09.2021 - 12.2022
High School Diploma -
River Bluff High School