Adair Williams
Summerville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Apple
02.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Fraud Detection Specialist
PSCU Financial Services
09.2021 - 02.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
Medical Records Specialist
Coulters Senior Care
07.2018 - 09.2021
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
Quality Assurance Analyst
Verizon Wireless
02.2017 - 07.2018
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
Customer Service Representative
T-Mobile
04.2015 - 02.2017
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Ashley Ridge High School
Summerville, SCSkills
- Customer Service
- Technical Support
- Conflict Resolution
- Active Listening
Timeline
Technical Support Representative
Apple
02.2022 - Current
Fraud Detection Specialist
PSCU Financial Services
09.2021 - 02.2022
Medical Records Specialist
Coulters Senior Care
07.2018 - 09.2021
Quality Assurance Analyst
Verizon Wireless
02.2017 - 07.2018
Customer Service Representative
T-Mobile
04.2015 - 02.2017
High School Diploma -
Ashley Ridge High School
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