Adam Hicks
North Augusta,SC
Summary
Adept at manual and functional testing, I enhanced software quality at Epic Systems through comprehensive test coverage and defect resolution, boosting system reliability. At Sage Valley, my leadership optimized team productivity and operational efficiency, demonstrating exceptional communication and problem-solving skills. Achieved significant customer satisfaction improvements by streamlining processes and focusing on quality outcomes.
Developed robust analytical and problem-solving skills within collaborative and fast-paced technology environment. Demonstrated ability to design and execute effective test plans, ensuring software reliability and performance. Seeking to leverage these transferable skills to make meaningful impact in new field.
Overview
3
3
years of professional experience
Work History
TDR Tester
Epic Systems Corporation
08.2024 - Current
- Conducted rigorous testing of Epic Systems' Software.
- Collaborated with cross-functional teams to identify, document, and resolve software defects.
- performed end-to-end system testing, including regression testing, functional testing, and integration testing, using Epic's testing tools and methodologies.
- Provided timely feedback and reports on software performance, defect tracking, and test coverage to project management.
Supervisor of Operations
Sage Valley
11.2022 - 07.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Pizza Cook
Ferrando's
10.2021 - 04.2022
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
Education
Associate of Arts - Information Technology
Aiken Technical College
Graniteville, SC11-2025
Skills
- Manual testing
- Functional testing
- Product testing
- Performance testing
- Test execution
- Quality assurance
- Product tests
- Reporting and analysis
- Software development life cycle
- Requirements analysis
Timeline
TDR Tester
Epic Systems Corporation
08.2024 - Current
Supervisor of Operations
Sage Valley
11.2022 - 07.2024
Pizza Cook
Ferrando's
10.2021 - 04.2022
Associate of Arts - Information Technology
Aiken Technical College
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