Everett Schierenbeck
Greenville
Summary
Experienced IT professional with over 5 years of supporting enterprise environments and 3 years of leading infrastructure and endpoint projects. Proven success in managing desktop services, driving team productivity, and supporting client-facing IT operations. Passionate about mentoring teams, improving service delivery processes, and ensuring client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Desk-side Technician (Team Lead)
Attain Finance
Greenville
08.2024 - Current
- Directly manage five full-time employees, including workload distribution, onsite/remote/travel scheduling, and operational coverage.
- Approve timecards, and complete annual evaluations.
- Participate in the hiring, interviewing, and onboarding of new team members; develop individualized career growth pathways.
- Own day-to-day deskside operations, and serve as the primary escalation authority.
- Utilize ticketing and reporting tools to monitor productivity, SLA performance, and recurring issues, implementing process improvements such as job aids and SOPs to reduce user downtime.
- Modernized Windows endpoint deployment by migrating Autopilot application catalogs into Microsoft Intune, improving scalability, and self-service access.
- Led Jamf Pro integration and standardized Apple device configurations, supporting approximately 900 iPads and macOS devices.
- Directed PowerShell automation initiatives to reduce manual remediation, improve compliance, and enforce configuration standards.
- Own and lead enterprise IT projects, including company-wide printer management and device platform integrations, coordinating across multiple teams.
- Monitor and report on IT budgets, including hardware spend, mobile carrier plans, device enrollment costs, and licensing for platforms such as Jamf and Adobe.
- Respond to after-hours incidents and emergency escalations, ensuring rapid restoration of service during critical outages.
- Continuously evaluate emerging technologies and operational practices to improve service delivery and team effectiveness.
Help Desk Administrator
Greenville County Schools
Greenville
07.2024 - 09.2024
- Provided frontline IT support in a team-based environment, resolving hardware and software issues through remote tools, hands-on troubleshooting, and efficient escalation.
- Delivered clear, effective end-user support over phone and remote sessions to diagnose issues quickly and minimize user downtime.
IT Desk-side Technician III (Senior)
Curia Pharmaceuticals
Albany
08.2021 - 04.2024
- Led site-level IT operations for over 240 users, coordinating with department managers and leadership to ensure system uptime, equipment readiness, and SLA performance in a regulated manufacturing environment.
- Served as the regional escalation point for complex issues, audits, and end-user satisfaction initiatives, while refining ticket routing and documenting remediation workflows to improve SLA metrics.
- Designed and implemented a Virtual Desktop Infrastructure (VDI) solution supporting over 100 users.
- Spearheaded major infrastructure projects, including the internal phone system replacement ($30K) and IT integration for two company acquisitions, performing cost-per-user analysis, and developing standardized imaging templates to reduce deployment time ($400K scope).
- Maintained site hardware inventory and managed the annual IT budget ($50K), ensuring cost control while meeting operational needs.
- Ensured IT system compliance during DEA and FDA audits.
Education
Some College (No Degree) - Biochemistry
Ithaca College
Ithaca, NYIthaca, NY
Skills
______________________________
Endpoint & Device Management
- Intune/Entra
- Jamf Pro
- Windows
- MacOS
- IOS
- VOIP (3CX)
______________________________
Scripting & Automation
- PowerShell
- Bash
- Python
- SQL
______________________________
Collaboration and tools
- Google Workspace
- Zoom
- Jira
- Slack
- Zendesk
- R1Soft
______________________________
Certification
- Jamf Pro Certification
- CompTIA A+
Timeline
Senior Desk-side Technician (Team Lead)
Attain Finance
08.2024 - Current
Help Desk Administrator
Greenville County Schools
07.2024 - 09.2024
IT Desk-side Technician III (Senior)
Curia Pharmaceuticals
08.2021 - 04.2024
Some College (No Degree) - Biochemistry
Ithaca College