ANGEL DIAZ
Myrtle Beach
Summary
Cloud and Systems Administrator with a proven track record of enhancing productivity and executing complex projects efficiently. Expertise in cloud infrastructure and system optimization, complemented by strong problem-solving and time management skills. Demonstrated ability to ensure reliable operations and foster effective team collaboration.
Overview
16
16
years of professional experience
Work History
IT System Administrator
Agrify Corporation
Troy
01.2020 - Current
- Managed IT infrastructure to secure operational continuity throughout all departments.
- Executed system upgrades and migrations, resulting in improved performance and efficiency.
- Collaborated with vendors to negotiate contracts for suitable products and services.
- Oversaw network infrastructure management, including routers, switches, and firewalls.
- Handled multiple projects concurrently while adhering to strict deadlines.
- Assisted in transitioning from legacy systems to cloud-based solutions.
- Worked with teams to develop scalable cloud solutions tailored for various projects.
- Monitored and administrated cloud services including Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
Network Engineer
NxStage Medical, Inc (Fresenius Medical)
Lawrence
01.2018 - 11.2019
- Managed business-critical infrastructure for over 1,000 users, including Google Suite and Office 365.
- Oversaw administration and support for Level I, II, and III teams on end-user computing.
- Controlled user access to network resources through various applications.
- Monitored, troubleshot, and maintained IT infrastructure including servers and Active Directory services.
- Ensured inventory management and renewal of licenses for all IT assets and third-party applications.
- Configured Single Sign-On with Okta and implemented Multi-Factor Authentication for G-Suite.
- Provided audio-visual support for weekly meetings and high-stakes events including streaming and recording.
- Administered VoIP and telephony systems, ensuring reliable communication infrastructure.
IT Helpdesk Administrator
Pharmalucence
Billerica
01.2016 - 01.2018
- Provided third-level support via calls and emails for 125-150 users and over 40 Windows servers.
- Resolved issues with smartphones, end-user computing systems, thick clients, peripherals, and corporate applications.
- Prioritized requests based on business needs and escalated complex issues to advanced support teams.
- Administered Active Directory objects and user access through orchestration and group policy review.
- Maintained Exchange and Windows servers by implementing monthly updates through Windows Update Services.
- Ensured continuous operation of virtual environment using VMware vSphere 5.5 client administration.
- Configured and managed Mitel and Avaya VoIP telephony services, converting all company VoIP phones to DHCP.
- Created technical documentation for end-user support and established self-service resources.
Helpdesk Support Administrator
Sherman Consulting Services
Burlington
04.2014 - 01.2016
- Provided L3 support for deployment and maintenance of end-user computing hardware and software.
- Defined group policies in Windows Active Directory to control user access to network resources.
- Responded effectively to helpdesk requests, ensuring high-quality service across all organizational levels.
- Conducted root cause analysis on system failures, implementing tested solutions for remediation.
- Maintained system imaging software, ensuring consistent environment deployments with Ghost and Acronis.
- Scheduled and executed Windows Server updates alongside regular data backups.
- Managed NTFS permissions on file and print servers within Windows 2008 Server environment.
- Performed comprehensive capacity planning for datacenter servers and end-user devices.
Desktop Analyst III
Bell Microproducts
Acton
06.2011 - 04.2014
- Administered Windows Servers (Active Directory), network security devices, and workstations to enhance system integrity.
- Executed server backup procedures utilizing native Windows 2000/2003 backup utilities for data protection.
- Conducted performance testing of email systems and domain servers, ensuring optimal availability and reliability.
- Assessed and executed necessary system reconfigurations to maintain operational efficiency.
- Contributed to deployment and configuration of Mitel VoIP phone solution, improving communication capabilities.
- Generated reports addressing IT and business requirements to support decision-making processes.
- Configured audio-visual conferencing equipment for company meetings and symposiums, ensuring seamless presentations.
Helpdesk Support II
CompUSA
Salem
02.2010 - 05.2011
- Managed daily average of 50 calls as primary point of contact for PC hardware, software, and printer issues.
- Prioritized and triaged issues, escalating to advanced support functions when necessary.
- Installed and configured hardware and software to ensure optimal performance.
- Documented support processes to enhance analyst efficiency and standardize actions.
- Created and maintained documentation for Information Services.
- Reviewed and advanced process improvements within Information Services.
Education
Bachelor of Science - Concentration in Cloud Computing/Cloud Solutions
Southern New Hampshire University
Manchester, NH01.2020
Associate in Applied Science - IT, Concentration in Cloud Computing
ITT Technical Institute
Wilmington, MA01.2016
Skills
- IT infrastructure management
- Cloud solutions development
- Network administration
- Active Directory administration
- Vendor negotiation
- Mobile device management
- Virtualization technologies
- Backup solutions
- Server management
- Help desk support
Selected Achievements
- At Agrify Corporation, strengthened endpoint and user security by enforcing least-privilege access, standardized password policies, and system update practices, reducing support tickets and lowering overall security risk exposure.
- Served as the Tier 3 escalation point at Agrify Corporation for complex technical issues, delivering advanced troubleshooting and mentoring junior IT staff while consistently maintaining high service levels across the organization.
- Promoted from Senior Helpdesk Administrator to Network Engineer in less than a year within NxStage Medical, Inc.
- Maintained over 99% of all closed ticket request successfully resolved each quarter without being re-opened on an average of 2,500 tickets per year at NxStage Medical, Inc.
- Helped in the transitioning from Google Suite to Microsoft Office 365 implementation by creating training documentation as well as training over 75% of all NxStage employees to meet the determined timeline.
- Created asset management documentation for Pharmalucence containing server/workstation operating system and component specifications; server and network device IP addresses and VLANs.
- Converted 100% of Pharmalucence VoIP Phones from static IP addressing to DHCP.
- Recognized as Pharmalucence 2016 Employee of the Year.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
IT System Administrator
Agrify Corporation
01.2020 - Current
Network Engineer
NxStage Medical, Inc (Fresenius Medical)
01.2018 - 11.2019
IT Helpdesk Administrator
Pharmalucence
01.2016 - 01.2018
Helpdesk Support Administrator
Sherman Consulting Services
04.2014 - 01.2016
Desktop Analyst III
Bell Microproducts
06.2011 - 04.2014
Helpdesk Support II
CompUSA
02.2010 - 05.2011
Bachelor of Science - Concentration in Cloud Computing/Cloud Solutions
Southern New Hampshire University
Associate in Applied Science - IT, Concentration in Cloud Computing
ITT Technical Institute