Adrian Gurley
Florence
Summary
U.S. Navy Veteran with extensive experience in operations, logistics, telecommunications, technical support, customer service, and leadership. Background includes military operations, supply chain support, transportation, mail distribution, technology troubleshooting, and customer-facing communications. Former Class A CDL holder with experience operating in highly regulated environments. Currently pursuing a Bachelor of Arts in Communications & Media Technology while seeking opportunities in operations, logistics, project coordination, telecommunications, and technical support.
Overview
23
23
years of professional experience
Work History
Wireless Sales Consultant / Technology Specialist
AT&T
01.2024 - Current
- Provide technology solutions, wireless services, and technical support to customers.
- Assist with device setup, upgrades, troubleshooting, account management, and data transfers.
- Deliver strong customer service while meeting performance and sales objectives.
- Educate customers on telecommunications, internet, and connected-device solutions.
- Resolve complex technical issues and improve the customer experience.
City Carrier / Mail Handler
United States Postal Service
01.2013 - 01.2024
- Supported logistics, transportation, distribution, and supply chain operations.
- Processed, sorted, loaded, unloaded, tracked, and delivered high volumes of mail and parcels.
- Maintained accountability for time-sensitive and regulated materials.
- Utilized scanning and tracking systems to ensure operational accuracy.
- Collaborated with teams to achieve daily operational goals and delivery deadlines.
- Provided professional customer service to residential and commercial customers.
Stack Off Operator
Johnson Controls
01.2008 - 01.2012
- Supported manufacturing, warehouse, shipping, receiving, and inventory operations.
- Operated automated equipment and maintained production efficiency.
- Performed quality inspections and troubleshooting to minimize downtime.
- Maintained compliance with safety and operational standards.
Operations Specialist
United States Navy
01.2003 - 01.2007
- Operated radar, surveillance, navigation, and communications systems aboard USS Carney.
- Monitored air and surface contacts and maintained tactical information displays.
- Trained and mentored more than 40 personnel in operational procedures.
- Supervised watch teams and supported mission-critical operations.
- Prepared operational reports, briefings, and updates for leadership.
- Supported mission planning, coordination, and execution in dynamic environments.
Education
Bachelor of Arts - Communications & Media Technology
Academy of Art University
Operations Specialist Apprenticeship -
U.S. Navy Operations Specialist Apprenticeship School
Advanced Firefighting -
U.S. Navy Advanced Firefighting School
High School Diploma -
South Florence High School
Skills
- Operations Management
- Logistics & Distribution
- Supply Chain Operations
- Project Coordination
- Telecommunications Support
- Technical Troubleshooting
- Customer Service Excellence
- Leadership & Team Development
- Communications Systems
- Inventory Control
- Data Tracking & Reporting
- Training & Mentoring
- Process Improvement
- Microsoft Office Suite
- Communication skills
- Team collaboration
- Technical support
- Customer service
- Problem resolution
- Sales techniques
- Upselling strategies
- Phone demonstration
- Mobile device expertise
- Storefront upkeep
- Cross-selling techniques
- Mobile device management
Additional Qualifications
- U.S. Navy Veteran
- Former Class A CDL Holder (Training Completed and Licensed)
- Experience in Operations, Logistics, Supply Chain, Telecommunications, and Technical Support
- Strong background in customer service, leadership, and team coordination
Timeline
Wireless Sales Consultant / Technology Specialist
AT&T
01.2024 - Current
City Carrier / Mail Handler
United States Postal Service
01.2013 - 01.2024
Stack Off Operator
Johnson Controls
01.2008 - 01.2012
Operations Specialist
United States Navy
01.2003 - 01.2007
Bachelor of Arts - Communications & Media Technology
Academy of Art University
Operations Specialist Apprenticeship -
U.S. Navy Operations Specialist Apprenticeship School
Advanced Firefighting -
U.S. Navy Advanced Firefighting School
High School Diploma -
South Florence High School