Adrianna Montero
Simpsonville
Summary
Dynamic Operations Implementation Specialist with a proven track record at World Acceptance Corporation, excelling in project coordination and cross-functional teamwork. Adept at enhancing operational efficiency and fostering client relationships, leveraging strong communication skills and proficiency in Microsoft Suite to drive impactful results and continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Operations Implementation Specialist
World Acceptance Corporation
Greenville
10.2022 - Current
- Direct all logistical components of high-stakes Operation Meetings, ensuring impeccable execution.
- Create extensive documentation for implementation processes and procedures, enhancing knowledge transfer and team onboarding.
- Enhance implementation efficiency by collaborating with cross-functional teams for new program launches.
Operations Implementation Coordinator
World Acceptance Corporation
Greenville
11.2020 - 11.2022
- Analyzed and summarized survey results into insightful reports, identifying key trends and areas for improvement.
- Cultivated robust client relationships through consistent communication and dedication to exceptional service, driving business growth.
- Provided valuable feedback to senior management based on field insights, driving continuous improvement initiatives.
Bankruptcy Coordinator
World Acceptance Corporation
Greenville
02.2020 - 11.2020
- Reviewed bankruptcy notices from branches and trustees thoroughly and promptly.
- Prepared proof of claims by meticulously reviewing account information and documents.
- Collaborated with team members to ensure timely and precise processing of bankruptcy cases.
Virtual Branch Associate
World Acceptance Corporation
Greenville
09.2019 - 02.2020
- Delivered exceptional customer service by addressing inquiries via phone.
- Provided phone and written support to branch teams and customers regarding loan applications.
- Monitored and assessed loan applications to guarantee completeness and accuracy of documentation.
National Sales Recruiter
Total Quality Logistics
Greenville
03.2019 - 08.2019
- Utilize job boards and applicant tracking systems to efficiently source qualified candidates.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Provided detailed feedback on the interview process to hiring managers.
Sales Representative
Total Quality Logistics
Greenville
09.2018 - 03.2019
- Expanded customer base through targeted cold calling and strategic networking.
- Maintained consistent communication with clients to enhance relationship management.
Bartender
Carolina Ale House
Greenville
10.2017 - 09.2018
- Managed a fast-paced environment while fostering strong relationships with regular customers.
- Handled opening and closing duties, including sales reports, cash drawers, and inventory management.
Bartender
Theo Yianni's
Weirton
08.2015 - 09.2017
- Cultivated strong relationships with colleagues through effective communication techniques.
- Ensured accuracy of funds by managing cash drawer at end of each shift.
Education
Associate of Applied Science - Business Administration
West Virginia Northern Community College
Weirton, WV01.2016
Some College (No Degree) - Business
West Virginia University
Morgantown, WVSkills
- Project coordination
- Customer support
- Cross-functional teamwork
- Self-motivated
- Communication
- Operations management
- Proficient in Microsoft Suite
- Time management
Accomplishments
- Planned and executed a large-scale incentive trip for 500 attendees, coordinating multiple venues and activities.
Timeline
Operations Implementation Specialist
World Acceptance Corporation
10.2022 - Current
Operations Implementation Coordinator
World Acceptance Corporation
11.2020 - 11.2022
Bankruptcy Coordinator
World Acceptance Corporation
02.2020 - 11.2020
Virtual Branch Associate
World Acceptance Corporation
09.2019 - 02.2020
National Sales Recruiter
Total Quality Logistics
03.2019 - 08.2019
Sales Representative
Total Quality Logistics
09.2018 - 03.2019
Bartender
Carolina Ale House
10.2017 - 09.2018
Bartender
Theo Yianni's
08.2015 - 09.2017
Associate of Applied Science - Business Administration
West Virginia Northern Community College
Some College (No Degree) - Business
West Virginia University