ADRIENNE BUTLER
COLUMBIA
Summary
Optical professional with comprehensive understanding of vision care and eyewear solutions. Proven ability to provide exceptional service and accurate fittings, contributing to high customer satisfaction. Committed to teamwork and adaptable to evolving client needs, with strong technical proficiency and attention to detail.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Dual Licensed Optician
Sam's Club Optical
09.2024 - Current
- Designed customized eyewear solutions based on individual patient needs and prescriptions.
- Conducted comprehensive vision tests to ensure accurate lens fittings and patient satisfaction.
- Managed inventory of optical lenses, frames, and accessories to optimize stock levels.
- Resolved customer inquiries and concerns effectively, ensuring high levels of service satisfaction.
- Maintained compliance with industry regulations and standards in all optical services provided.
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
Dual Licensed Optician
LensCrafters
11.2023 - 09.2024
- Provided expert guidance on eyewear selection and fitting to enhance patient satisfaction.
- Oversaw daily operations of optical dispensary, ensuring compliance with industry standards.
- Trained and mentored junior staff in technical skills and customer service best practices.
- Managed inventory levels and ordering processes for optical products to optimize stock availability.
Dual Licensed Optician
Sam's Club Optical
07.2021 - 11.2023
- Established positive relationships with patients and other staff members.
- Greeted patients and assisted with variety of questions to foster exceptional customer service.
- Assisted patients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Discussed optimal lens, coating and frame recommendations with patients to meet individual needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Maintained thorough records of patient information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Retail Manager/Lab Manager
CNVC
01.2017 - 11.2020
- Helped patients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating and frame recommendations with patient to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy patient demands.
- Completed detailed measurements of patient faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Educated patients about how to adapt to, wear and care for eyeglasses.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Maintained thorough records of patient information, prepared detailed work payments, processed insurance claims and collected balances from patients.
Optician
Walmart Vision Center
08.2012 - 08.2016
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Pharmacy Technician
Walmart Pharmacy
02.2010 - 08.2012
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Pharmacy Technician
Five Star Pharmacy
07.2008 - 08.2010
- Dispensed medications accurately while ensuring compliance with pharmacy regulations and safety protocols.
- Managed inventory levels, optimizing stock availability and minimizing waste through effective ordering practices.
- Assisted in training new pharmacy staff on operational procedures and customer service standards.
- Collaborated with pharmacists to resolve medication-related issues, enhancing patient care quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cocktail Server
Clearwater Casino
01.2007 - 07.2008
- Delivered exceptional customer service in fast-paced bar environment.
- Managed cocktail orders efficiently, ensuring timely service during peak hours.
- Trained new staff on menu offerings and cocktail preparation techniques.
- Collaborated with bartenders to create innovative drink specials that enhanced customer experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Mechanic
United States National Guard
03.1998 - 03.2006
- Diagnosed and repaired mechanical issues in various vehicles, ensuring optimal performance and safety.
- Conducted routine maintenance, including oil changes, brake inspections, and tire rotations to enhance vehicle longevity.
- Oversaw workflow of junior mechanics, providing training on best practices and safety protocols.
- Implemented process improvements that reduced repair time while maintaining high-quality standards.
Education
No Degree - Opticianry
NAO
03.2012
GED -
SPSCC
03.1998
Skills
- Retail Sales
- Diagnostic Evaluation
- Patient Flow
- Reading Comprehension
- Optical Orders
- Glasses Fitting
- Critical Thinking
- Checking Patient Details
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
Certification
- Licensed Dispensing Optician - 07/2012
- Licensed Contact Lens Optician - 07/2012
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Dual Licensed Optician
Sam's Club Optical
09.2024 - Current
Dual Licensed Optician
LensCrafters
11.2023 - 09.2024
Dual Licensed Optician
Sam's Club Optical
07.2021 - 11.2023
Retail Manager/Lab Manager
CNVC
01.2017 - 11.2020
Optician
Walmart Vision Center
08.2012 - 08.2016
Pharmacy Technician
Walmart Pharmacy
02.2010 - 08.2012
Pharmacy Technician
Five Star Pharmacy
07.2008 - 08.2010
Cocktail Server
Clearwater Casino
01.2007 - 07.2008
Mechanic
United States National Guard
03.1998 - 03.2006
GED -
SPSCC
No Degree - Opticianry
NAO
Skills
- Invoice Statements
- Insurance Verification
- Data Verification
- Verifying Prescriptions