Adrienne Coleman
Fort Lawn
Summary
With 8 years of experience in customer support, billing, and dispute resolution, actively seeking a Customer Service Representative role. Excels in positions that demand strong research abilities, software troubleshooting skills, and a commitment to maintaining high levels of customer satisfaction. Proven leadership and negotiation skills effectively enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Collections Specialist
Igor/RGE
12.2022 - 06.2024
- Analyzed customer accounts to determine delinquency and prepared appropriate notifications for past due payments
- Coordinated with internal departments to research and resolve billing disputes, ensuring adherence to company policies and regulations
- Improved customer satisfaction by effectively addressing and resolving disputes, culminating in a 90.7% customer satisfaction rating
Troubleshooting Specialist/Chat Support Specialist
T-Mobile
07.2020 - 09.2022
- Delivered comprehensive technical support for a range of mobile devices, culminating in successful resolution of hardware and software issues
- Enhanced customer satisfaction by providing clear and empathetic guidance to resolve internet connectivity problems
- Improved team knowledge and efficiency by documenting solutions and exchanging best practices in troubleshooting methods
Internal Revenue Service (IRS)
STARTEK
08.2018 - 03.2020
- Company Overview: Internal Revenue Service (IRS)
- Assisted clients in navigating tax planning and compliance, ensuring adherence to evolving laws and regulations
- Fostered and maintained robust relationships with clients, emphasizing reliability and trust
- Delivered precise and timely information to clients, enabling informed decision-making regarding taxation matters
- Internal Revenue Service (IRS)
Machine Operator
GITI Tire USA Ltd
01.2017 - 06.2018
- Operated production machinery, ensuring adherence to safety protocols and troubleshooting issues to sustain production efficiency
- Collaborated with team members to enhance operational workflows, contributing to a cohesive work environment
Education
Associate Degree - Zoology
Clinton College
Rock Hill, SC05.2010
High School Diploma -
Lewisville High School
Richburg, SC05.2005
Skills
- Research
- Leadership
- Sales Experience
- Customer Service
- Billing
- Software Troubleshooting
- Negotiation
- Computer Skills
Timeline
Collections Specialist
Igor/RGE
12.2022 - 06.2024
Troubleshooting Specialist/Chat Support Specialist
T-Mobile
07.2020 - 09.2022
Internal Revenue Service (IRS)
STARTEK
08.2018 - 03.2020
Machine Operator
GITI Tire USA Ltd
01.2017 - 06.2018
Associate Degree - Zoology
Clinton College
High School Diploma -
Lewisville High School
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