Adrienne Sharpe
Columbia
Summary
Results-driven assistant manager with extensive expertise in inventory management and strategic planning. Demonstrated ability to cultivate a positive team environment while effectively resolving customer complaints. Achievements include increased customer loyalty and improved service delivery metrics.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
Columbia
05.2012 - 02.2017
- Oversaw daily operations and staff scheduling to optimize service delivery.
- Tracked inventory levels and placed orders to ensure supply availability.
- Trained new team members on company policies and customer service standards.
- Monitored food safety practices for compliance with health regulations.
- Resolved customer complaints promptly to uphold satisfaction and loyalty.
- Managed customer service inquiries to ensure a consistent positive experience.
- Supervised daily operations, including shift scheduling and duty assignments.
- Maintained accurate sales transaction records, supporting financial integrity.
Assistant Manager
Domino's Pizza
Columbia
08.1995 - 03.2012
- Coordinated daily operations and staff scheduling to optimize service delivery.
- Oversaw food preparation, supply ordering, and inventory control to streamline operations.
- Oversaw inventory management by tracking supplies and placing timely orders.
- Implemented quality control measures to maintain high company standards.
- Trained new team members on company policies and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Led staff in cash handling procedures, ensuring accuracy and security.
Customer Service Representative
CallTech Communications
Columbia
09.2005 - 02.2006
- Resolved customer complaints with professionalism and empathy, improving overall satisfaction levels.
- Provided technical support and product information, ensuring customers received accurate assistance.
- Provided technical support and product information to assist customers effectively.
- Managed stressful situations by diffusing tension.
Education
Some College (No Degree) - Associate in Science
Midlands Technical College
West Columbia, SCSkills
- Sales strategy
- Customer service
- Customer satisfaction
- Staff scheduling
- Employee scheduling
- Staff supervision
- Team leadership
- Talent acquisition
- Inventory management
- Quality control
- Regulatory compliance
- Performance analysis
- Market analysis
- Strategic planning
- Problem solving
- CRM management
- Microsoft office expertise
- Communication skills
- Product and service sales
Timeline
Assistant Manager
Papa John's Pizza
05.2012 - 02.2017
Customer Service Representative
CallTech Communications
09.2005 - 02.2006
Assistant Manager
Domino's Pizza
08.1995 - 03.2012
Some College (No Degree) - Associate in Science
Midlands Technical College