Aerial Gilliland
Spartanburg
Summary
Experienced clerk with exceptional customer service skills and a friendly attitude. Seeking a customer service representative position where I can use my experience and communication skills to resolve customer issues and promote a positive relationship between the customers and the company.
Overview
17
17
years of professional experience
Work History
GIS Cadastral
Spartanburg County Assessor
02.2022 - 12.2022
- Review recorded documents, legal descriptions, and survey’s. Create maps to maintain and update district and/or property maps, mapping records, boundaries, title and taxability.
- Assist county citizens by phone, email, and in person with questions regarding their property, taxes, and titles.
- Research recorded documents to determine correct ownership and or acreage of properties.
Server
Golden Corral
09.2019 - 01.2020
- Provided excellent customer service.
- Greet customers.
- Make suggestions based on their preferences.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Up-sell when appropriate.
- Cooperate and communicate with all serving and kitchen staff.
- Adhere to all relevant health department rules and all customer service guidelines.
Account Clerk
Spartanburg County Tax Collector
06.2006 - 03.2016
- Assisted the public by answering calls, responding to email, and with tax payers face to face.
- Contributed to departments effort by accomplishing related tasks as needed.
- Helped tax payers to understand tax procedures by answering questions tailored to their personal situation.
- Handled tax payer complaints with empathy and composure.
- Contacted defaulting tax payers and other interested parties within strict deadlines.
- Assisted and registered those who were interested in participating in tax sale auctions.
- Participated in meetings and helped create new practices.
- Recorded bids at tax sales and processed bidder payments.
- Investigated and resolved any discrepancies found in tax sale records and prepared those files for review by a county attorney.
- Utilized several bookkeeping databases, spreadsheets and software for preparing reports, verifying and processing transactions.
- Received and processed payments.
- Balanced and prepared bank deposits.
- Resolved account discrepancies by auditing documentation.
Server
Golden Corral
02.2006 - 01.2011
- Provided excellent customer service.
- Greet customers.
- Make suggestions based on their preferences.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Up-sell when appropriate.
- Cooperate and communicate with all serving and kitchen staff.
- Adhere to all relevant health department rules and all customer service guidelines.
Education
High School Diploma -
Dorman High School
Spartanburg, SC01.2006
Certified Nursing Assistant - undefined
Spartanburg Community College
Spartanburg, SC01.2009
Medical Billing And Coding - Medical Terminology, Billing And Coding
Penn Foster College
09.2025
Skills
- Customer-centric
- Active listener
- Great interpersonal and communication skills
- Patient
- Empathetic
- Positive attitude
- Attention to detail
Languages
English
Timeline
GIS Cadastral
Spartanburg County Assessor
02.2022 - 12.2022
Server
Golden Corral
09.2019 - 01.2020
Account Clerk
Spartanburg County Tax Collector
06.2006 - 03.2016
Server
Golden Corral
02.2006 - 01.2011
Certified Nursing Assistant - undefined
Spartanburg Community College
High School Diploma -
Dorman High School
Medical Billing And Coding - Medical Terminology, Billing And Coding
Penn Foster College
Similar Profiles
Kristi ValentineKristi Valentine
Administrative Secretary at Spartanburg County AssessorAdministrative Secretary at Spartanburg County Assessor
Veronica BurgosVeronica Burgos
Property Assessment Specialist III at County of San Diego Assessor Recorder County ClerkProperty Assessment Specialist III at County of San Diego Assessor Recorder County Clerk
Tim GaetaTim Gaeta
Departmental IS Administrator at County of San Bernardino- Assessor-Recorder-County ClerkDepartmental IS Administrator at County of San Bernardino- Assessor-Recorder-County Clerk
Olivia DavisOlivia Davis
Mortgage Servicing Portfolio Analyst II at Lima One CapitalMortgage Servicing Portfolio Analyst II at Lima One Capital
Eduardo MoraEduardo Mora
Pizza Line Prep at Fuel City WyliePizza Line Prep at Fuel City Wylie