Jovan Figueroa
Lexington
Summary
Working a full time profession and maintaining an academic career has been one of my proudest achievements. Athletic, academic and professional endeavors have been the foundation of my life, giving me key tools to keep progressing. A hard working mindset has allowed me to obtain multiple licenses, learn different languages and move upwards in my professional career.
Detail-oriented Insurance Sales Agent aiming to leverage 3 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance specialist
State Farm
07.2022 - Current
- Established and manage a Spanish speaking branch consisting of over 100 account holders
- Documented interactions, data, and notes about hundreds of account holders
- Managed a streamline sales, marketing efforts and customer service documents
- Analyze financial status and create protection plans that meet their criteria
- Licensed in Property & Casualty and Life, accident and health
- Extensive knowledge of software interface programs such as CRM, NECHO and Excel
Barista Trainer
Starbucks
07.2021 - 07.2022
- Trained multiple new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation
- Memorize drink orders and preferences for regular customers to build rapport and increase brand loyalty
- Greet and serve an average of 300+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment
Sales Associate
HomeGoods
03.2020 - 07.2021
- Trained all new sales employees on effective sales procedures, service and operational strategies to maximize team performance
- Money and till handling
- Stock and merchandise management
Education
Languages
Nassau County Community College
Garden City, NY05-2022
Skills
- Licensed in Property & Casualty
- Licensed in Life, accident and health
- Extensive knowledge of software interface programs
- CRM
- NECHO
- Excel
- Bilingual
- Time management
- Building successful Interpersonal relations
- Problem solving
- Verbal communication
- Written communication
- Policy analysis
Certification
- P&C License, 09/22
- Life, Accident and Health License, 09/22
Timeline
Insurance specialist
State Farm
07.2022 - Current
Barista Trainer
Starbucks
07.2021 - 07.2022
Sales Associate
HomeGoods
03.2020 - 07.2021
Languages
Nassau County Community College
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