Aidan Feathers
Honea Path
Summary
Developed key skills in a fast paced work retail environment that I would like ot transfer over to a new field. I am a detail oriented worker with leadership and recruiting experience coupled with high standards of customer satisfaction. I aim to leverage these skills to drive success in another industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Produce Manager
Lowes Foods, LLC
07.2023 - 12.2024
- Maintained produce displays, prep rooms, and storage areas to meet the needs of business and promote company standards
- Collaborated with other departments to cross merchandise product in order to increase product movement
- Trained and supervised produce employees to follow company standards as well as my own personal standards to create lasting business growth
- Controlled shrink and reduced waste to maximize profits
- Conducted inventory audits every period to track overall gross profit and shrink
- Created orders to maintain the department and displays while keeping them low enough to be profitable and high enough to optimize show
Customer Service Manager (CSM)
Lowes Foods, LLC
02.2022 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- De escalate customer conflict to create a positive experience and return business
- Supervised employees and assessed performances to determine where additional training could be required and create progress plans with attainable goals
- Fostered a positive working environment to create a better atmosphere for the employees and customers alike
- Partnered with upper management to implement processes that would improve overall flow of business in my department
- Lead the hiring process for new employees (interviewing, drug testing, orientation paperwork and training for new hires)
Assistant Manager/Customer Service
Lowes Foods, LLC
11.2021 - 02.2022
- I assist the Customer Service Manager in all of their duties including, but not limited to, implementing store policies, maintaining the Cash Office procedures to promote good business flow and financial accuracy, interviewing and hiring new employees, and strong record keeping.
- Supervised a team of cash office clerks and customer service leaders to ensure quality standards are being met
- Ensured cashiers and baggers are using exceptional customer service practices
- Promoted teamwork and a positive work environment to grow morale
Office Clerk
Lowes Foods, LLC
09.2021 - 11.2021
- Maintained and took charge of Cash Office procedures to ensure proper financial accuracy is being done
- Created deposits to prevent keeping excess cash on hand
- Monitored cashier tills throughout the day to keep track of funds and discrepancies
- Mainstreamed processes to prevent confusion and create less room for error
- Maintained a organized workspace to promote exceptional work
Guest Service Leader
Lowes Foods, LLC
06.2019 - 09.2021
- Complete Western Union transactions along with proper paperwork when necessary
- Watch for suspicious behavior that could be contributed to scamming and/or theft
- Supervised a team of cashiers and baggers to promote exceptional customer service and a well manicured department
- Gained a large amount of money handling experience
Education
High school diploma - GED
Eugene Ashley High School
Wilmington, NCSkills
- Hiring
- Microsoft Outlook and Word
- Microsoft Powerpoint and Excel
- Drug Testing
- Problem Management
- Data entry
- Customer service expertise
- Interviewing
- Staff training and development
- POS
- Leadership Experience
- Retail inventory management
- Innovation and creativity
- Performance tracking
- Verbal communication
- Complaint handling
Certification
ServSafe Certified
Certified Food Safety Manager
AML Certified
Languages
English
Timeline
Produce Manager
Lowes Foods, LLC
07.2023 - 12.2024
Customer Service Manager (CSM)
Lowes Foods, LLC
02.2022 - 07.2023
Assistant Manager/Customer Service
Lowes Foods, LLC
11.2021 - 02.2022
Office Clerk
Lowes Foods, LLC
09.2021 - 11.2021
Guest Service Leader
Lowes Foods, LLC
06.2019 - 09.2021
High school diploma - GED
Eugene Ashley High School
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