Dynamic Customer Service Team Lead with a strong focus on training and enhancing team performance. Adept at implementing workflow improvements that increase customer satisfaction and streamline operations, resulting in measurable efficiency gains.
Overview
4
4
years of professional experience
Work History
Quality Control Inspector
Carolina Poly
07.2025 - 01.2026
Conducted quality inspections on production lines to ensure compliance with industry standards.
Utilized measuring tools and equipment to assess product dimensions and specifications.
Documented inspection results and communicated findings to production teams for immediate resolution.
Assisted in identifying defects and implementing corrective actions to improve product quality.
Participated in training sessions on safety protocols and quality control procedures.
Customer Service Team Lead
Food Lion
04.2024 - 06.2025
Supervised daily operations and ensured high-quality customer service standards.
Trained team members on effective communication and problem-solving techniques.