Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aiden Hodge

Lancaster

Summary

Dynamic Customer Service Team Lead with a strong focus on training and enhancing team performance. Adept at implementing workflow improvements that increase customer satisfaction and streamline operations, resulting in measurable efficiency gains.

Overview

4
4
years of professional experience

Work History

Quality Control Inspector

Carolina Poly
07.2025 - 01.2026
  • Conducted quality inspections on production lines to ensure compliance with industry standards.
  • Utilized measuring tools and equipment to assess product dimensions and specifications.
  • Documented inspection results and communicated findings to production teams for immediate resolution.
  • Assisted in identifying defects and implementing corrective actions to improve product quality.
  • Participated in training sessions on safety protocols and quality control procedures.

Customer Service Team Lead

Food Lion
04.2024 - 06.2025
  • Supervised daily operations and ensured high-quality customer service standards.
  • Trained team members on effective communication and problem-solving techniques.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
  • Implemented process improvements to streamline workflow and reduce response times.

Pizza Maker

Heath Springs Pizzeria
07.2023 - 02.2024
  • Crafted high-quality pizzas using traditional techniques and fresh ingredients.
  • Maintained cleanliness and organization of workstations to ensure food safety standards.
  • Collaborated with team members to streamline pizza preparation processes for efficiency.
  • Trained new staff on pizza-making procedures and operational best practices.

Cashier

Chick-fil-A
10.2021 - 02.2023
  • Processed customer transactions efficiently using point-of-sale systems
  • Provided exceptional customer service, addressing inquiries and resolving issues
  • Maintained cleanliness and organization of workstations to enhance operational efficiency
  • Assisted in training new cashiers on company policies and procedures
  • Monitored inventory levels, ensuring adequate stock for peak service times
  • Implemented upselling techniques, enhancing customer experience and increasing sales opportunities
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

South Carolina Virtual Charter School
Columbia
05-2024

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections

Timeline

Quality Control Inspector

Carolina Poly
07.2025 - 01.2026

Customer Service Team Lead

Food Lion
04.2024 - 06.2025

Pizza Maker

Heath Springs Pizzeria
07.2023 - 02.2024

Cashier

Chick-fil-A
10.2021 - 02.2023

High School Diploma -

South Carolina Virtual Charter School
Aiden Hodge