A. Kaitlyn Palmer
Conway
Summary
Dynamic professional with extensive experience as a 911 Emergency Specialist at Horry County E911, skilled in problem-solving and team training. Developed impactful training materials, enhancing staff proficiency. Proven ability to manage high-pressure situations while delivering exceptional emergency response and patient care. Detail-oriented with a strong commitment to safety and quality standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Emergency Specialist
Horry County E911
09.2021 - Current
- Developed training materials to enhance staff proficiency and productivity.
- Monitored emergency calls, assessing urgency and dispatching appropriate emergency services promptly.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Provided on-the-job training and coaching to develop new dispatchers.
Emergency Medical Technician
Advance Medical Transport LLC
10.2018 - 10.2022
- Responded to emergency calls, providing immediate medical assistance and support to patients in critical situations.
- Administered basic life support, including CPR and first aid, ensuring patient stabilization during transport.
- Collaborated with healthcare professionals to deliver effective patient care and accurate medical information during handoffs.
- Maintained equipment and supplies, ensuring readiness for emergency response and adherence to safety protocols.
Phlebotomy Technician
Grandstrand Regional Medical Center
05.2021 - 09.2021
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records and specimen labeling to uphold compliance with healthcare standards.
- Assisted in training new staff on phlebotomy procedures and proper equipment usage.
- Implemented quality control measures to enhance accuracy in sample collection and processing.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06-2017
No Degree - Pre-Medicine
Academy of Arts, Science, And Technology
Myrtle Beach, SC06-2017
Skills
- Problem-solving skills
- Multitasking Abilities
- Organizational skills
- Team training and development
- Training material development
- Detail-oriented approach
Accomplishments
- Achieved Employee of the Quarter by recommendation from HCFR Battalion Chief Wagner, and nomination from Dispatch Supervisor through effectively helping responders provide life saving measures for a critical pediatric patient.
- Active member of the HCFR/E911 Peer Team.
- Active member of the Employee Engagement Committee.
- Developed and updated the fire radio training guide by researching fire department standards and current department SOGs/DOH information.
Certification
- FEMA- NIMS; 100, 200, 700, 800. [Present].
- Group Crisis Intervention - [2023- Present].
- CPR/BLS Provider [Present].
- Licensed NREMT Emergency Medical Technician - [2018- Present].
- Licensed NHA Phlebotomy Technician - [2020- Present].
- AMLS; Advanced Medical Life Support [Present].
- PHTLS; Pre-Hospital Life Support [Present].
Timeline
911 Emergency Specialist
Horry County E911
09.2021 - Current
Phlebotomy Technician
Grandstrand Regional Medical Center
05.2021 - 09.2021
Emergency Medical Technician
Advance Medical Transport LLC
10.2018 - 10.2022
High School Diploma -
Socastee High School
No Degree - Pre-Medicine
Academy of Arts, Science, And Technology