Akilah Muhammad
Prisma Health Richland
Columbia
6
years of professional experience
Certified Nursing Assistant (CNA) and Certified Cardiac Care Technician (CCT) with hands-on experience providing compassionate patient care in fast-paced hospital settings. Experienced in telemetry monitoring, 12-lead EKG, recognizing abnormal heart rhythms, and quickly reporting critical changes to the care team. Dedicated to keeping patients safe, working closely with nurses and physicians, and delivering quality care while helping improve patient outcomes.
Work History
Telemetry Monitor Technician
3 Years 1 Month- Collaborated with nursing staff to ensure timely responses to critical alerts.
- Maintained equipment functionality through routine checks and preventive maintenance procedures.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Streamlined the admission process for telemetry patients by quickly setting up monitoring equipment and accurately inputting data into the electronic health record system.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
Sales Associate
11 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of inventory, ensuring accurate stock levels and availability.
- Collaborated with team members to optimize store layout for improved sales performance.
- Trained new associates on best practices in customer service and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
9 Months- Resolved customer inquiries and concerns promptly, maintaining high service standards.
- Assisted customers in product selection, enhancing overall shopping experience.
- Monitored sales trends to identify opportunities for upselling and promotions.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Cardiac Care Technician
- Relevant Coursework: EKG Technician
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
High School Diploma
- CATE Program Member
- CNA Certification
Skills
Professional ethics
Lifelong learning
Patient monitoring
Emergency readiness
Effective communication
Emergency response readiness
HIPAA compliance
Data analysis
Certified EKG technician
Heartsaver first aid (first aid)
Professionalism and ethics
Continuous learning attitude
Cardiac monitoring certification
Basic life support
Collaboration skills
Multitasking
Timeline
Telemetry Monitor Technician
Prisma Health Richland
06.2023 - CurrentRead More
Sales Associate
Lowes Home Improvment
07.2022 - 06.2023Read More
Sales Associate
Burkes Outlet Bealls
11.2020 - 08.2021Read More
Midlands Technical College
Cardiac Care Technician
Read More
Lower Richland Highschool
High School Diploma
Read More