Alaina Bower
Patient Care Coordinator
Moncks Corner,SC
Summary
Experienced patient care professional with a proven track record in coordinating healthcare services. Recognized for exceptional organizational skills, effective communication, and adaptability to changing circumstances. Adept at fostering seamless patient experiences and achieving optimal outcomes through strong team collaboration. Skilled in managing patient records, scheduling, and acting as a liaison between patients and medical staff. Known for reliability and a steadfast commitment to delivering high-quality patient care. Proficient in utilizing CRM systems and strategies to drive customer engagement and loyalty. Leverages data analysis and customer insights to implement effective CRM solutions. Possesses a deep understanding of communication techniques and relationship-building skills to support business objectives.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Patient Care Coordinator
HearingLife
Goose Creek, South Carolina
06.2024 - Current
- Serve as the primary point of contact for patients, managing intake, appointment scheduling, insurance verification, and billing.
- Ensure patient satisfaction by providing exceptional customer service and maintaining accurate, HIPAA-compliant records.
- Coordinate clinic operations, including inventory management and working closely with clinical staff to meet business objectives.
- Partner with marketing to organize local community outreach events, increasing patient engagement and brand visibility.
- Execute patient retention strategies and communication campaigns to enhance customer loyalty and improve clinic performance.
- Recognized for driving clinic growth through successful marketing initiatives and improving operational efficiency.
- Chosen to train regional teams on effective marketing, outreach strategies, and event execution, contributing to improved clinic performance across the region.
Director of Operations
Legacy Lights
Charleston, SC
08.2023 - 05.2024
- Lead all recruitment initiatives, including sourcing, screening, and interviewing candidates for various positions within organization
- Manage applicant tracking system (ATS) to streamline recruitment process and maintain accurate candidate records
- Spearhead all aspects of company operations, ensuring efficiency, profitability, and strategic growth
- Cultivate and maintain relationships with customers, vendors, and management to drive business growth and customer satisfaction
- Develop and implement sales strategies, resulting in consistent achievement of revenue targets
- Mentor and coach team members to foster culture of excellence and continuous improvement
- Utilize CRM lead tracking software to manage and optimize customer interactions and sales pipelines.
Program Assistant
Advanced Technology International
Summerville, SC
05.2022 - 05.2023
- Supported managers in planning and executing customer programs, demonstrating strong organizational and communication skills
- Coordinated meeting registrations, memberships, and services, ensuring seamless operations and client satisfaction
- Maintained accurate records of consortium memberships and assisted in invoice processing and financial management.
Assistant Property Manager
Bozzuto
Fairfax, VA
03.2017 - 08.2019
- Assisted in managing day-to-day operations for 150-unit community, including conducting property tours and scheduling contractors
- Coordinated with local authorities for resident evictions and managed property finances, including accounting month-end procedures
- Engaged in lead generation activities and conducted initial screenings to identify qualified candidates for leasing opportunities
- Collaborated with hiring managers to develop job descriptions and interview questions tailored to specific roles.
Beauty Advisor
Ulta Beauty
Fairfax, VA
11.2016 - 03.2017
- Provided personalized beauty consultations and product recommendations to customers, fostering strong client relationships and driving sales.
Extended Day Counselor
Charleston County School District
Charleston, SC
09.2014 - 07.2015
- Offered emotional support to students facing personal challenges by actively listening and providing guidance when appropriate.
- Improved student behavior by implementing consistent disciplinary measures and collaborating with parents on individualized action plans.
Corps Member
Americorps NCCC
Denver, CO
10.2013 - 08.2014
- Participated in community service projects across United States, collaborating with diverse teams to address community needs and deliver impactful solutions.
Education
High School Diploma -
West Ashley High School
Charleston, SC 05.2001 - 01.2015
Skills
Filing and recordkeeping
Patient flow management
Customer relationship management (CRM)
Partnership building
Microsoft office
Community engagement
Awards
Silver Congressional Medal Award - 2013 For services provided while in Americorps
Timeline
Patient Care Coordinator
HearingLife
06.2024 - Current
Director of Operations
Legacy Lights
08.2023 - 05.2024
Program Assistant
Advanced Technology International
05.2022 - 05.2023
Assistant Property Manager
Bozzuto
03.2017 - 08.2019
Beauty Advisor
Ulta Beauty
11.2016 - 03.2017
Extended Day Counselor
Charleston County School District
09.2014 - 07.2015
Corps Member
Americorps NCCC
10.2013 - 08.2014
High School Diploma -
West Ashley High School
05.2001 - 01.2015
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