Alaina Cranford
Conway
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at La Cima Restaurants to enhance customer satisfaction and team productivity. My adeptness at cash handling and memory retention, coupled with a track record of resolving billing disputes at Liberty Mutual, showcases my comprehensive skill set.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
La Cima Restaurants
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Billing Representative
Liberty Mutual
08.2021 - 05.2022
- Reviewed and solved account and billing discrepancies.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assessed accounts for payment status and reached out to customers.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
Daycare Teacher
First Church Child Development Ministry
11.2020 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Sales Associate
Walgreen's Pharmacy
12.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Cheraw High School
Cheraw, SC06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
La Cima Restaurants
08.2023 - Current
Billing Representative
Liberty Mutual
08.2021 - 05.2022
Daycare Teacher
First Church Child Development Ministry
11.2020 - 08.2021
Sales Associate
Walgreen's Pharmacy
12.2019 - 08.2020
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Alcohol Certification - National Restaurant Association.
High School Diploma -
Cheraw High School
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