Alaina Fishburn-Simpkins
Columbia
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Front Desk Receptionist
Custom Cannibise
Benton
02.2022 - 01.2024
- Managed front desk operations and greeted customers at Custom Cannibise.
- Answered phone calls and directed inquiries to appropriate departments.
- Handled customer transactions and processed payments efficiently.
- Provided information about products and services to customers effectively.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Packer
Custom Cannibise
Benton
01.2022 - 01.2024
- Operated packing machinery to ensure consistent product quality.
- Inspected items for defects before packaging to maintain standards.
- Followed company guidelines for labeling and documentation of packed items.
- Assisted in training new packers on proper packing techniques and safety measures.
- Labeled boxes, crates, and other containers accurately.
Server
Saltgrass Steakhouse, Landry's
Rogers
07.2019 - 01.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted in training new servers on restaurant policies and procedures.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Lead Line Cook
Saltgrass Steakhouse, Landry's
Rogers
06.2019 - 01.2022
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks on food safety and cooking techniques.
- Coordinated food inventory management to minimize waste and ensure freshness.
- Oversaw food quality during preparation to meet restaurant standards.
- Communicated effectively with front-of-house staff for smooth service operations.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Kitchen Hand
Saltgrass Steakhouse, Landry's
Branson
06.2019 - 07.2019
- Prepared ingredients for daily menu items and specials.
- Maintained cleanliness of kitchen equipment and work areas.
- Assisted chefs with cooking and plating dishes during peak hours.
- Organized and stocked supplies to ensure efficient kitchen operations.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Followed recipes and customer requests to prepare meals.
Restaurant Hostess
Saltgrass Steakhouse, Landry's
Little Rock
05.2018 - 01.2019
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed reservations and seating arrangements for efficient service flow.
- Assisted servers by communicating guest needs and special requests promptly.
- Provided menu information and answered guest inquiries about specials.
- Handled customer complaints with professionalism and courtesy to ensure satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Lifeguard
Riverside Park
Benton
10.2017 - 04.2018
- Monitored pool area for safety and compliance with regulations.
- Responded promptly to emergencies and provided first aid when necessary.
- Conducted regular equipment checks to ensure safety and functionality.
- Cleaned, brushed and vacuumed pool to keep clean.
- Maintained constant surveillance of patrons in the swimming area at all times.
Education
Benton High School
Benton, ARSkills
- Front desk operations
- Customer transactions
- Payment processing
- Complaint resolution
- Employee training
- Conflict resolution
- Multitasking and organization
- Administrative support
- Multi-line telephone systems
- Confidentiality handling
- Cash handling
Timeline
Front Desk Receptionist
Custom Cannibise
02.2022 - 01.2024
Packer
Custom Cannibise
01.2022 - 01.2024
Server
Saltgrass Steakhouse, Landry's
07.2019 - 01.2022
Lead Line Cook
Saltgrass Steakhouse, Landry's
06.2019 - 01.2022
Kitchen Hand
Saltgrass Steakhouse, Landry's
06.2019 - 07.2019
Restaurant Hostess
Saltgrass Steakhouse, Landry's
05.2018 - 01.2019
Lifeguard
Riverside Park
10.2017 - 04.2018
Benton High School