Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alan Brown

Conway,SC

Summary

Developed robust skill set in golf club environment, with focus on customer engagement and operational management. Demonstrated abilities in event planning and team coordination, adaptable to various professional settings. Seeking to transition into new field, leveraging skills to drive success and efficiency.

Experienced with mentoring golfers in all aspects of game, from technique to mental preparation. Utilizes in-depth swing analysis and tailored training plans to enhance player performance. Knowledge of fostering positive learning environment and promoting continuous improvement.

Experienced with performing general maintenance and repair tasks. Utilizes practical skills in troubleshooting and equipment management. Track record of maintaining clean and safe working environments.

Overview

48
48
years of professional experience

Work History

Golf Club Repair

PGA Superstore
Myrtle Beach, South Carolina
08.2023 - 06.2024
  • Ensured adherence to safety regulations by following industry best practices during all stages of repair work.
  • Upheld high quality standards with accurate interpretation of technical drawings and specifications during repairs.

Assistant Road Agent

Town of Hill
03.2012 - 06.2019
  • Assisted clients with inquiries and problem resolution, ensuring high levels of customer satisfaction.
  • Managed appointment scheduling and follow-ups to optimize workflow efficiency.
  • Supported team members in daily operations through effective communication and collaboration.
  • Adapted quickly to new procedures and tools, enhancing personal productivity.
  • Maintained organized documentation to streamline administrative processes.
  • Participated in training sessions to develop skills and improve service delivery processes.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Yard Foreman at Irwin Marine

Irwin Marine
08.2004 - 03.2012
  • Supervised daily yard operations, ensuring compliance with safety protocols and efficiency standards.
  • Coordinated logistics for inbound and outbound shipments, optimizing load schedules for timely deliveries.
  • Trained new staff on equipment operation and safety measures, fostering a culture of teamwork and accountability.
  • Implemented process improvements that enhanced workflow efficiency and reduced operational downtime.
  • Collaborated with management to develop training programs focused on skill enhancement and safety compliance.
  • Resolved operational challenges through proactive problem-solving techniques and effective communication with team members.
  • Maintained equipment by scheduling routine maintenance checks, minimizing breakdowns, and extending service life.
  • Conducted safety and yard inspections and documented and distributed findings and observations.
  • Facilitated communication between departments to ensure seamless workflow for all parties involved.
  • Promoted a positive work culture through consistent employee training programs and performance evaluations.
  • Ensured timely completion of projects by coordinating and supervising daily tasks for the yard team.
  • Fostered a culture of continuous improvement, regularly reviewing processes to identify areas for enhancement.
  • Implemented preventative maintenance schedules for equipment, resulting in reduced repair costs and increased longevity of assets.
  • Involved in hiring process and trained newly hired yard personnel on processes and procedures to successfully perform job responsibilities.
  • Played an integral role in successful project completion by effectively coordinating yard staff and resources on a consistent basis.
  • Loaded and unloaded trucks with loaders, forklifts and other heavy equipment and supervised routine maintenance, inspection and registration to maintain good operating condition.
  • Streamlined operations with strategic scheduling and allocation of resources, reducing downtime for staff.
  • Increased productivity, delegating tasks to team members according to their skills and expertise.
  • Maintained smooth operations during peak periods with proactive planning strategies that accounted for seasonal fluctuations in workload.

USAF

USAF
08.1976 - 09.1996
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Winnisquam Regional High School
Tilton, NH
06-1976

Skills

Work as a team player, with a positive attitude, understanding that the customers/patrons come first

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I participate in a variety of outdoor recreational activities
  • Outdoor Recreation
  • Volunteering with youth sports programs as a [role]
  • Participate in Golfing , as recreational activities to maintain physical fitness
  • Playing Sports

Timeline

Golf Club Repair

PGA Superstore
08.2023 - 06.2024

Assistant Road Agent

Town of Hill
03.2012 - 06.2019

Yard Foreman at Irwin Marine

Irwin Marine
08.2004 - 03.2012

USAF

USAF
08.1976 - 09.1996

High School Diploma -

Winnisquam Regional High School

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Alan Brown