Alanna Young
West Union
Summary
Adept at managing sensitive patient information and enhancing customer service, I significantly improve patient satisfaction.
My expertise in HIPAA compliance and critical thinking, coupled with a proven track record in organizational skills and patient relations, positions me as a valuable asset to any healthcare team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Atreus Hearing Center
02.2024 - 11.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Patient Care Coordinator
Miracle Ear
08.2023 - 09.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Customer Service Representative
Concentrix
08.2019 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Kenneth Shuler School of Cosmetology
08.2017 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Tri-County Technical College
Pendleton, SCSkills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
Certification
- Health Care Professionalism
- Consecutive Sales
- Medical Terminology
Timeline
Patient Care Coordinator
Atreus Hearing Center
02.2024 - 11.2024
Patient Care Coordinator
Miracle Ear
08.2023 - 09.2024
Customer Service Representative
Concentrix
08.2019 - 07.2023
Front Desk Receptionist
Kenneth Shuler School of Cosmetology
08.2017 - 07.2019
- Health Care Professionalism
- Consecutive Sales
- Medical Terminology
Tri-County Technical College
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