Overview
Work History
Education
Skills
Timeline
Generic

Alaynee Gonzalez

Beaufort

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Coastal Orthodontist
05.2021 - 11.2023
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Built and maintained positive working relationships with patients and staff.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Developed and implemented fun, educational activities for children of varying ages.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Created list of needed supplies and materials for activities.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Dentrix to schedule appointments.
  • Entered patient demographic and insurance data into electronic medical record system.

Guest Service Representative

Charlestowne Hotels
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Scheduled movies, entertainment, and other special events.
  • Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.

Guest Service Manager

North Street Inn Bed And Breakfast
07.2018 - 02.2021
  • Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
  • Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.

Store Associate

City Loft
01.2024 - 03.2025
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Participated in training sessions to stay updated on product information and company policies.

Education

Bachelor of Business Administration - Business Administration

Everglades University
Boca Raton, FL
06-2028

Skills

  • Computer skills
  • Financial transactions
  • Payment processing
  • Insurance verification
  • Patient care coordination
  • Scheduling
  • Data entry proficiency
  • Documentation and reporting
  • Patience and empathy
  • Health and safety
  • Youth engagement
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Guest Service Representative

Charlestowne Hotels
05.2024 - Current

Store Associate

City Loft
01.2024 - 03.2025

Patient Service Representative

Coastal Orthodontist
05.2021 - 11.2023

Guest Service Manager

North Street Inn Bed And Breakfast
07.2018 - 02.2021

Bachelor of Business Administration - Business Administration

Everglades University

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Alaynee Gonzalez