Albany Greene
Ware Shoals
Summary
Experienced in healthcare billing and customer service with strong skills in resolving insurance issues, analyzing account data, and supporting patients with billing questions and financial options. Proficient in Epic, MyChart, and HIPAA compliance, with hands-on knowledge of the revenue cycle, denials, payment posting, and claims follow-up. Known for clear communication, attention to detail, and providing compassionate support in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Yanfeng Automotive Interiors
05.2024 - Current
- Lead a team of production employees, ensuring adherence to safety practices, quality standards, and production targets.
- Assist in personnel planning and deployment scheduling in cooperation with the Production Supervisor.
- Provide relevant information during daily start-up meetings to communicate company goals and expectations.
- Ensure compliance with HSE and 5S policies and standards.
- Train new operators according to current standardized work procedures.
- Monitor hourly production indicators to ensure customer requirements and plant objectives are met.
- Verify quality system documentation, including first piece inspections and error-proofing devices.
Tax Preparer ( Volunteer)
United Way- VITA Program
02.2024 - 04.2024
- Assisted 30+ clients with tax preparation, ensuring accuracy in financial reporting and compliance with IRS regulations.
- Conducted financial reviews, explaining tax liabilities and deductions to improve client financial literacy.
- Strengthened analytical and data management skills, crucial for HR operations and financial analysis.
Customer Service Representative
Alorica
11.2021 - 03.2023
- Handled high-volume inbound and outbound calls, assisting customers with account and billing concerns
- Resolved complex service issues while maintaining a professional and empathetic tone
- Documented call activity accurately in CRM system and ensured timely follow-up on open issues
- Educated customers about available services, policies, and payment options
Education
Associate In Accounting - Accounting
Greenville Technical College
Greenville, SC05.2024
High School Diploma -
Greenwood High School
Greenwood, SC05.2020
Skills
- Microsoft
- Managed high-volume patient calls, resolving insurance and billing concerns with professionalism and empathy
- Educated patients on claims processing, co-pays, deductibles, and financial assistance
- Analyzed patient accounts, post payments, and follow up on denials
- Ensured compliance with HIPAA and billing regulations
Certification
- Willing to complete necessary training and certifications to excel in the role.
Additional Information
Strong work ethic and eagerness to learn. Comfortable using computers and learning new software. Available to start immediately and open to professional development opportunities.
Timeline
Team Leader
Yanfeng Automotive Interiors
05.2024 - Current
Tax Preparer ( Volunteer)
United Way- VITA Program
02.2024 - 04.2024
Customer Service Representative
Alorica
11.2021 - 03.2023
Associate In Accounting - Accounting
Greenville Technical College
High School Diploma -
Greenwood High School