Albert Petz
Chapin
Summary
Dynamic Auto Parts Salesman with extensive experience at A PLUS AUTO SALVAGE INC, excelling in customer service and inventory management. Highly experienced in the auto parts industry and extremely familiar with most auto parts and identifying manufacturers part numbers. Skilled in e-commerce listings and training new employees to boost team performance.
Overview
3
3
years of professional experience
Work History
Auto Parts Salesman
A PLUS AUTO SALVAGE INC
02.2023 - 10.2025
- Auto salvage parts sales associate. I sold used auto parts over the phone to customers, as well as in store customers. We served the greater Tri-State area and surrounding (NJ, CT, Long Island). I inventoried vehicles as well as every part taken off of the vehicles. I became very knowledgeable with most of all vehicle manufacturers parts. I created individual eBay listings for each part, as well as boxed and shipped said items. This job required a leadership role, as I had to load up the delivery drivers daily, make sure that they had every item on their run for the day, as well as check conditions of the items as they were being loaded onto the trucks, checking for damage and assessing any issues. When the manager had to step out for a day or a week, I took over making sure the company was being run smoothly as it should be, and taking responsibility for everything. I was extremely passionate about this job, and loved the leadership role.
- Assisted customers in identifying appropriate auto parts for vehicle repairs.
- Learned and utilized inventory management systems to track product availability.
- Developed knowledge of automotive components to support customer inquiries effectively.
- Resolved customer service issues by providing accurate information and solutions promptly.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Enhanced store reputation by resolving customer complaints and issues in a professional and timely manner.
- Boosted customer satisfaction by providing knowledgeable assistance and tailored recommendations for auto parts purchases.
- Promoted brand loyalty by offering personalized service and staying up-to-date on the latest automotive industry trends.
- Maintained a well-organized inventory system, ensuring quick access to required auto parts for efficient service.
- Developed strong relationships with local mechanics and repair shops, leading to increased referral business opportunities.
- Provided exceptional customer service by promptly answering phone calls and assisting walk-in clients with inquiries or concerns.
- Assisted customers in selecting appropriate auto parts based on vehicle make, model, and requirements for optimal compatibility.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma -
West Babylon Senior High School
West Babylon, NY06.2022
Skills
- Customer service
- Inventory management
- Automotive knowledge
- Sales
- Parts identification
- Cash handling
- Problem resolution
- Relationship building
- Team collaboration
- Quality inspection
- Stock organization
- E-commerce listing
- Goal-oriented mindset
- Inventory management proficiency
- Ordering parts
- Problem-solving skills
- Improving customer satisfaction
- Clean driving record
- Email communication
- Forklift operation
- Vehicle operations
- Shipping coordination
- Delivery coordination
- Returns processing
- Stock number and pricing data
- Warranty handling
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Deal closing
- Decision-making
- Task prioritization
Timeline
Auto Parts Salesman
A PLUS AUTO SALVAGE INC
02.2023 - 10.2025
High School Diploma -
West Babylon Senior High School