Python, Jupyter
Albert Teye Odjidja
Computer Engineer
Central
Summary
At Star Assurance Company Limited, I excelled as an IT Technician, where I enhanced system performance and user satisfaction by adeptly managing hardware inventories and providing comprehensive technical support. My expertise in network security and exceptional problem-solving skills led to significant reductions in client downtime, showcasing my ability to meet critical employer-desired skills.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
IT Technician
Star Assurance Company Limited
10.2013 - 04.2020
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Boosted user satisfaction by providing timely remote support for software installation, configuration, and troubleshooting.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
Education
Master of Science - Computer Engineering
Clemson University
Clemson, SC 05.2001 -
Master of Science - Computer Engineering
Kwame Nkrumah University of Science And Technology
Kumasi 05.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Information security
Wireless networking
Hardware and software configuration
System configuration
Software diagnosis
Laptop servicing
Network troubleshooting
Data recovery
Network security
Websites
Accomplishments
- Supervised team of [10] staff members
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Rotary International
- Institute of Electrical and Electronics Engineers
- Project Management Institute
Software
Certification
Computer Science
Interests
To help grow the engineer world
Timeline
IT Technician
Star Assurance Company Limited
10.2013 - 04.2020
Computer Science
08-2013
Master of Science - Computer Engineering
Clemson University
05.2001 -
Master of Science - Computer Engineering
Kwame Nkrumah University of Science And Technology
05.2001 -
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