Aldeta Benson
North Charleston
Summary
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
Charleston Place Hotel
Medical Records Specialist
Fetter Health Care Network
11.2010 - Current
- Maintained organized medical records for efficient retrieval and compliance with regulations.
- Assisted in data entry and verification of patient information into electronic health record systems.
- Supported staff by preparing charts and documents for patient visits and procedures.
- Collaborated with healthcare professionals to ensure timely updates of patient records.
- Conducted routine audits of records for completeness and accuracy in documentation practices.
- Adapted quickly to new software tools for managing electronic medical records effectively.
- Provided excellent customer service when addressing inquiries related to patient information and records access.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Managed electronic medical records for 20,000+ patients.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
Front Desk Receptionist
Extended Stay America
10.2021 - 09.2023
- Managed guest check-in and check-out processes to ensure smooth operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in training new staff on front desk procedures and company policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Led initiatives to maintain cleanliness and organization of front desk area, enhancing first impressions.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Caregiver
Home Instead Senior Care Home
03.2016 - 09.2021
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship to seniors, promoting emotional well-being and social interaction.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Overnight Stocker
Walmart
06.2011 - 03.2016
- Organized and stocked merchandise on shelves to enhance product visibility and accessibility.
- Collaborated with team members to ensure efficient inventory management and timely restocking.
- Inspected incoming shipments for accuracy and quality, ensuring compliance with company standards.
- Utilized warehouse management system for tracking inventory levels and coordinating stock replenishment.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Dietary Aide
Roper Hospital
08.2005 - 06.2011
- Assisted in meal preparation and service, ensuring dietary guidelines followed.
- Maintained cleanliness and organization of kitchen and dining areas to meet health standards.
- Supported dietary staff by delivering food trays to residents efficiently.
- Communicated effectively with kitchen team to address dietary restrictions and preferences.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
Laundry Attendant
Charleston Place Hotel
04.2000 - 07.2005
- Sorted and categorized laundry items for efficient processing.
- Operated industrial washing machines and dryers with precision.
- Monitored cleaning supplies inventory and restocked as needed.
- Maintained cleanliness of work areas to uphold safety standards.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
Cashier
Harris Teeter
05.1995 - 01.1998
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean, organized checkout area to ensure operational efficiency.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Handled cash and credit payments while adhering to company policies for accuracy.
- Resolved customer complaints effectively, fostering positive relationships and customer loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Burke High School
Charleston, SCTimeline
Front Desk Receptionist
Extended Stay America
10.2021 - 09.2023
Caregiver
Home Instead Senior Care Home
03.2016 - 09.2021
Overnight Stocker
Walmart
06.2011 - 03.2016
Medical Records Specialist
Fetter Health Care Network
11.2010 - Current
Dietary Aide
Roper Hospital
08.2005 - 06.2011
Laundry Attendant
Charleston Place Hotel
04.2000 - 07.2005
Cashier
Harris Teeter
05.1995 - 01.1998
Housekeeper
Charleston Place Hotel
High School Diploma -
Burke High School