Alec Wooten
Lexington
Summary
Dynamic Assistant Branch Manager at Woodforest Bank with a proven track record in operational efficiency and team development. Enhanced customer satisfaction through effective relationship management and compliance adherence. Skilled in cash management and staff supervision, driving performance improvements and fostering a culture of excellence within the branch. Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Woodforest Bank
09.2024 - Current
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Lead Teller
Wells Fargo
01.2021 - 03.2024
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new employees to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Teller
Wells Fargo
03.2019 - 01.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Boarding Manager
Pampered Pooch
05.2018 - 10.2019
- Enhanced satisfaction with regular communication, addressing concerns, and providing timely solutions.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Supervised a team to ensure smooth daily operations within the boarding house.
- Optimized budget management by tracking expenses closely while ensuring adequate resources were allocated towards essential services.
Music Teacher
Tri-city Music
02.2015 - 04.2018
- Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized and instructed students with basic concepts of music such as notes, tempo, beats, compositions, and chords.
Education
Associate of Science - Computer And Information Systems
Midlands Technical College
West Columbia, SC05-2017
Skills
- Operations management
- Computer literacy / navigation
- Team development
- Operational efficiency
- Compliance management
- Relationship building and management
- Staff management
- Data management
- Multitasking and organization
- Customer service
- Cash management
- Cash handling
Timeline
Assistant Branch Manager
Woodforest Bank
09.2024 - Current
Lead Teller
Wells Fargo
01.2021 - 03.2024
Teller
Wells Fargo
03.2019 - 01.2021
Boarding Manager
Pampered Pooch
05.2018 - 10.2019
Music Teacher
Tri-city Music
02.2015 - 04.2018
Associate of Science - Computer And Information Systems
Midlands Technical College
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