ALEGREA RICHARDSON
Piedmont
Summary
Highly motivated, committed and skilled Medical Professional with 11 years of experience in healthcare settings with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional, team-building skills to deadline-driven environment. In addition, 15 years of Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. An extremely organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational skills eager to help my team achieve company goals.
Overview
10
10
years of professional experience
Work History
Phlebotomist/Lab Assistant
Bon Secours Mercy Health
07.2022 - Current
- Provides excellent customer service skills by greeting patients and the community in a respectful manner, and the ability to troubleshoot and resolve problems promptly
- Collects all specimens according to established procedures from patients and ensures that they are properly processed
- Identifying patients accurately and matching the patient's identity with the correct service is critical for patient safety
- Responsible for data entry and processing of specimens by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
- Performs departmental-related clerical duties such as checking inventory, stock supplies, and answer phones, claims and insurance
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
CARE COORDINATOR/CONSUMER SERVICE/ OPERATION REP
HUMANA
07.2020 - 08.2022
- Performing installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, in a call center operation
- Investigates and settles claims and customer service issues
- Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
- Multitools and utilizing 10 + systems to maintain members and provider daily needs along with assistance to solve daily issues
- Keep the provider and members in mind as they conduct business
- The end goal is to help ensure a positive provider and member experience as it pertains to ensuring accurate and timely provider installation.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
LEAD MEDICAL ASSISTANT
PROACTIVE MD
09.2019 - 07.2020
- Coordinator for a small clinic office staffing 1 (RMA) and 1 (LPN), problem solving
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions
- Supported preventive healthcare initiatives by educating patients on self-care techniques, healthy lifestyle choices, or chronic disease management plans
- Assisting and working along the head physician with triaging patients and assisting with in-house procedures.
MEDICAL ASSISTANT
HUMANA
09.2018 - 09.2019
- Performing clinical duties, administrative, and providing customer support in addition to provider assignments to Collaborate closely with three Physicians with patient care
- Discussing symptoms and gathering and inputting information into the electronic medical records system, performing labs, diagnostic and annual screening
- Working within defined parameters to identify work expectations, being proactive and prioritizing/timing between patients
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
MEDICAL ASSISTANT
BON SECOURS MERCY HEALTH
04.2017 - 09.2018
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Obtained client medical history, medication information, symptoms, and allergies
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
MEDICAL ASSISTANT
PREMISE HEALTH
05.2016 - 04.2017
- Check In/Check Out Process and setting up appointments for Patients in Vision and Physical Therapy
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for patients
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions
- Promoted patient safety during sessions through.
MEDICAL ASSISTANT | PHYSICAN PRACTICE CLERK
GREENVILLE HEALTH SYSTEM
03.2014 - 01.2017
- Coordinated patient referrals to specialty providers or testing facilities when necessary to ensure timely access to appropriate diagnostic tools or treatments
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations
- Greeting, Responsible for patient registration, precertification, charge capture, and coding diagnoses giving by physicians
- Posting payments and balancing reports and end of day database, distributing billing information and enforces financial agreements prior to providing services
- Assist with consent to treat and disclosure of information and patient privacy forms
- Direct tasks such as drawing blood and preparing lab tests, administering injections, visual charts, assisting the physician and collecting history of present illness.
MEDICAL ASSISTANT
KUDZU MEDICAL STAFF
01.2014 - 03.2014
- Floating With the head physician of Pain Management Associates, 4 locations throughout the upstate
- Assist the provider with prescribing pain medication/narcotic and other treatments or psychotherapy with pain relief and how to maintain a working and tolerating medication for each individual patient
- Provide relations with each patient and encounter their history of illness
- Administering dorsal gluteal injections for pain relief, illustrate that each medication is taken as directed and drug screens are given prior to visit as needed
- Working within defined parameters to identify work expectations, being proactive and prioritizing/timing between patients
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
Education
Associate of Applied Science - Medical Assisting
Virgina College Birmingham Campus
Greenville, SC12.2013
Skills
- HIPPA Compliance
- Care Planning
- Advanced Clinical and Clerical Knowledge
- Medical Terminology Knowledge
- Medical Records Management
- Claim Submission and Processing
- Disability Claims Process
- Medicare and Medicaid Billing
- Medical Testing
- Medical office administration
- CPT Coding Knowledge
- ICD- Proficiency
- Data Entry
- Customer Service
- Computer literacy
- EMR Systems
- CRM Software
Timeline
Phlebotomist/Lab Assistant
Bon Secours Mercy Health
07.2022 - Current
CARE COORDINATOR/CONSUMER SERVICE/ OPERATION REP
HUMANA
07.2020 - 08.2022
LEAD MEDICAL ASSISTANT
PROACTIVE MD
09.2019 - 07.2020
MEDICAL ASSISTANT
HUMANA
09.2018 - 09.2019
MEDICAL ASSISTANT
BON SECOURS MERCY HEALTH
04.2017 - 09.2018
MEDICAL ASSISTANT
PREMISE HEALTH
05.2016 - 04.2017
MEDICAL ASSISTANT | PHYSICAN PRACTICE CLERK
GREENVILLE HEALTH SYSTEM
03.2014 - 01.2017
MEDICAL ASSISTANT
KUDZU MEDICAL STAFF
01.2014 - 03.2014
Associate of Applied Science - Medical Assisting
Virgina College Birmingham Campus
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