Alena Doctor

Responsible for managing and facilitating the donation process, including handling incoming calls, emails and online requests from potential donors, scheduling donation pickups, and overseeing the collection of donated items.

• Schedule and coordinate donation pickup appointments in a timely and efficient manner.
• Assist in transportation and collection of donations.
• Manage donation pickup requests using CRM systems to schedule and ensure timely, efficient service for donors.
• Accurately update and track donor records weekly. Handle and resolve customer issues related to donations, offering practical solutions and maintaining a positive experience for each donor.
• Provide exceptional support promoting Goodwill's mission through friendly communication.

• Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
• Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
• Streamlined the unemployment claims process by implementing efficient case management strategies.
• Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.
• Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
• Maintained full compliance with claim processing protocols while reviewing and adjudicating claims to ensure accuracy
• Reduced fraudulent claims by conducting thorough investigations and completing identity verification processes.

• Attracted top talent, filling 10+ positions each month through job boards, job fairs, LinkedIn, and networking.
• Screened 30+ candidates weekly, quickly assessing their qualifications and fit to keep the hiring process moving smoothly.
• Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
• Managed candidate onboarding through the employment system, handling I-9 verifications, drug screenings, and orientation to ensure a smooth start for new hires.
• Developed and facilitated new-hire orientations.
• Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
• Collaborated with manager to determine department's short and long-term hiring needs.
• Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.